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A
anika_5796
Participant
January 15, 2025
Question

Captivate 12.4 – Sound file is not played and PNGs are not displayed

  • January 15, 2025
  • 2 replies
  • 164 views

I have a problem publishing my project. When I publish my project, the embedded sound files are not played. In the preview, however, it works?!? I have the same problem with the "Click to show" widget. My icons are displayed in the preview, but when I publish it and start it normally, they are not. Can anyone help me? I have attached two screenshots to make it clearer. Thanks in advance

 

 

 

      2 replies

      D
      dsoire
      Known Participant
      January 24, 2025

      Whenever I get a publishing error (slide works in preview mode but the published html5 file does not work), I close the project, clear all adobe caches, clear temp, clear %temp% and clear prefetch folder. Then I restart the machine and try publishing again, this time to a different folder. I hope this helps.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      January 15, 2025

      Captivate's HTML5 output requires a web server environment for everything to work properly.

       

      When you Preview in Captivate you are viewing it from a temporary localhost web server.

       

      If you just publish and then double-click to launch the index.html files you are not going to be viewing the content from a web server environment and lots of things will not work.  

       

      Upload your published output (all the files, not just the index.html) to a web server and then view it.

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