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Dave Creamer of IDEAS
Community Expert
Community Expert
Jun 30, 2026 12:16 AM UTC
Question

Captivate 13.1.0.197 Check for Updates opens Creative Cloud app, not standalone updater

The title explains the problem. Not sure how the update link switched to the CC app. I can’t check for updates from the software. 

    2 replies

    katharineb17477960
    Participant
    Aug 4, 2026 3:42 PM UTC

    This is happening to me as well.  I was told to update to 13.1.1 for a bug fix, but when I click Check for Updates it launches the Creative Cloud Desktop with no way to update Captivate.

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    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    Aug 4, 2026 10:25 PM UTC

    I could not find a stand-alone updater so I downloaded the trial. Unfortunately, I had to fill out the form and now I’ll get annoying calls and emails about buying it! 😒

    The update process works properly now. 

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    David Creamer: Community Expert (ACI and ACE 1995-2023)