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Mikey52
Mikey52
Participating Frequently
May 23, 2018
Question

Captivate 2017 Browser Preview Issue

  • May 23, 2018
  • 1 reply
  • 1380 views

Hello,

I lead a team of animators who build eLearning courses using Captivate 2017 and one of my animator's is unable to preview his work using the HTML5 option or Browser option. When he chooses either one, the "Generating" window pops up and the loading bar completes its build, but once it does, nothing happens.

He is working in Windows 10 and using Chrome. 

He has no issues publishing his projects. They launch without any problems in Chrome. It's just the Browser Preview options that aren't working. The regular Project Preview works, but because we work on a stage that is larger than normal, he can't view the entire slide in the preview window so it is not an option for reviewing work. We do not use responsive projects. Instead, we publish using the "Scalable HTML content" option.

Any info on how to troubleshoot this would be greatly appreciated!

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
May 23, 2018

All Preview methods for a non-responsive project, with exception of F11 - Preview HTML in Browser - do use a temporary SWF file. Chrome doesn't install the Flash player plugin by default anymore. Has he activated the plugin manually?

Mikey52
Mikey52Author
Participating Frequently
May 23, 2018

Hi Lilybiri,

Thank you for responding. He has downloaded the Flash plugin for Chrome and enabled Flash in his content settings.  Still no luck.

Lilybiri
Lilybiri
Legend
May 23, 2018

What about Preview HTML in Browser (F11)? Is that working?

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