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A
Acelero PD
Participant
August 12, 2019
Question

Captivate 2017 -- Cannot Install (Error Code 103)

  • August 12, 2019
  • 4 replies
  • 4349 views

Hi everyone,

When I try to install Captivate 2017 I get Error Code 103.  The only help I can find for that code is "sorry, please try again."  After several attempts, I am still getting this error.

Windows 10, 64-bit

Intel i3-5005U CPU

8 gig RAM

Well over 100 gig free drive space

No version of Captivate has been previously installed on this computer.

I have tried running the cleaner tool, rebooting and installing again but I still get Error Code 103.

Any assistance is appreciated.

This topic has been closed for replies.

4 replies

mrnfr
mrnfr
Participant
September 19, 2019

Good morning,

After struggling with this error, I finally solved it.  

Firstly, I am running Captivate on a Bootcamped 2019, i9, Macbook Pro running Windows 10 Pro. Secondly, initially, I downloaded all of the files in Google Chrome over a VPN with no joy.

I solved the problem by simply downloading the files in Microsoft Edge.  And, while I deleted the OOBE files from the various folders, I am not sure that it was necessary.

I hope this helps.  Thank you.

Lilybiri
Lilybiri
Legend
August 12, 2019

Not the best processor... would never use i3, at least i5 (I always buy i7). And a good graphics card.

However don't think that is the origin of the problem. Can you check if you have a folder 'Captivate 10.0 in your profile\AppData\Local\Adobe? If yes, delete that folder, it has stored the Preferences, and  you don't have a way to clean them with a file to run from the installation folder since the installation did not finish.

A
Acelero PDAuthor
Participant
August 12, 2019

Thanks for the help.  Unfortunately, I do not have a Captivate folder in AppData\Local\Adobe

In other suggestions?

Thanks!

Lilybiri
Lilybiri
Legend
August 12, 2019

Nom sorry. You should contact Adobe support.

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