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moyco
moyco
Inspiring
August 16, 2018
Answered

Captivate 2017 Close Captions not allowing text edits, not saving changes.

  • August 16, 2018
  • 1 reply
  • 1576 views

We are experiencing a major problem working with closed captions in Captivate 2017 (10.0.1.285). When I copy chunks of text into cue points, and try to edit the amount of text in each, it won't stay after saving. In some cases, when I try to edit text or delete it, the "Save" button is not active. I have about 150-200 slides across 50 projects that have quite a bit of audio and it's slowing the process down to a crawl.

There's no rhyme or reason for this issue and it happens no matter how many cue points I have. Sometimes everything works fine for a few screens and then it doesn't. Yesterday I didn't have the problem until I started captioning my third project.

Does anyone have any solutions for this? This is happening on both Mac and Windows versions.

This topic has been closed for replies.
Correct answer stevenh85583448

There’s really no need to be snide. Not everyone lives on the forums, and I only visit when I have a problem I can’t resolve, which is rarely. In fact, most of my problems turn out to be bugs or I’m attempting to do something that cannot be done in the software. We don’t require any formatting in our CC, so so we’ll likely go to html if we decide to change. Have a nice day!


I have run into similar issues using Word text pasting into CC in Captivate. Not only CC but other text pastes too.

After a lot of trial and error; and not knowing of the Word to Captivate issues first heard today since V1, I started a practice of using only common fonts and formatting. Arial 10 and 12 seem to have the least problems for me when pasting from Word to Captivate and that is what I use in Word storyboards now as a standard. No rhyme or reason; just seems to have less issues.

Hope you find your solution and perhaps this will help.

Please let us know how you resolve for our own growth and understanding.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
August 17, 2018

Is it possible that Captivate is rejecting these edits because you are trying to copy in text that has formatting?  When you copy the text, do you first make sure it is plain text without any formatting?  Paste it into a plain text editor such as Notepad first to strip out any residual formatting and then copy from there. Never copy text straight from MS Word or PPT.

If that's NOT the issue, is it possible you may be trying to copy in too much text at a time for the Closed Caption lines.  Try just copying in one sentence at a time to see if the issue is related to the amount of text.

moyco
moycoAuthor
Inspiring
August 17, 2018

This is the first I've ever heard about not copying text directly from Word. I've been doing it this way for several years, and since Captivate v7 with no problems.

I rarely copy more than two or 3 sentences at a time, and then move the text as I add cue points. However, with Captivate 2017 now there's an issue. It doesn't even matter if I copy a couple of words and then try to move one to a new cue point, that's when I can either no longer save (button is grayed out) or, if I can save it doesn't stick.

I certainly hope there's a different solution here, because this version is the most buggy I've ever seen and I've been using it since v4.

Lilybiri
Lilybiri
Legend
August 17, 2018

CC now has a lot more formatting options. It is well known that it is not a good practice to copy/paste formatted text from another application.  You would have to strip out the (sometimes bad) formatting styles in Word. That you didn't have that issue with previous CP versions could be due to the fact that CC didn't have any advanced styling options in those versions?

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