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Known Participant
November 14, 2017
Question

Captivate 2017 crashes when copying text into the Speech Management pane. Any ideas?

  • November 14, 2017
  • 3 replies
  • 889 views

I like the text to speech options in the new Captivate. However, when I copy text into the text window and select a voice (Bridget, for example)... when I try to save it, I get a fatal error, telling me to restart. Is there a fix or a bug that I don't know about?

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3 replies

Participating Frequently
January 23, 2018

I've copied plain text and formatted text and if its more than a paragraph or so I get the same error. Running as admin doesn't help. There is a workaround however, if you just need the audio clips to be read. Sometimes, after the crash, you can load the backup file generated by the crash and it will have saved the mp3/wav audio. Depends if you managed to generate audio before the crash or not.

I'm not sure why there's a per slide text-tospeech limit, but it should be implemented in a text field limiter, rather than the crash logs. featurerequest​

RodWard
Community Expert
Community Expert
January 23, 2018

Is there possibly any special punctuation characters on this copied text?  The Plain Text editor might not have a problem with them but maybe Captivate is reacting to one or more of these characters.  It's very strange that Captivate wouldn't allow copying ordinary plain text unless there was something else in the mix here that we're unaware of.

R_H__
Inspiring
November 15, 2017

This also becomes a problem when converting a Captivate file from Captivate 9 (or older probably) > Captivate 2017.

If one of the slides has more than the (unknown) word limit in slide notes, when converted to CP2017, that slide will crash every time you try to select it from the filmstrip. To resolve this, you need to split the original slide note into smaller chunks, prior to converting it to CP2017.

RodWard
Community Expert
Community Expert
November 15, 2017

When you copy and paste this text into the Slide Notes area, are you ensuring that you FIRST paste it into a plain text editor such as Notepad to ensure there is no formatting being carried over from the original app?

If you are copying and pasting text from MS Word, you may be pasting in hidden formatting characters that are causing this crashing issue.

Paul Wilson CTDP
Community Expert
Community Expert
November 14, 2017

If you are running Windows, it is recommended that you run Adobe Captivate with administrator rights enabled for the application. In my experience, this eliminates many application crashes that occur with certain activities within Captivate.

Paul Wilson, CTDP
Known Participant
November 14, 2017

Thanks for the input, Paul. I am running as an admin. I think I realized the issue here... there appears to be as limit in the number of words that one can add to the single pane of text (this seems to have caused the crash. I divided it up into separate text windows and there is no problem. Any idea on what the upper limit is?

Paul Wilson CTDP
Community Expert
Community Expert
November 14, 2017

For the purposes of closed captioning I've always only put 1 sentence in at a time, so I don't know. Perhaps I'll experiment with that.

Paul Wilson, CTDP