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darrellh71207259
darrellh71207259
Participating Frequently
October 17, 2017
Question

Captivate 2017 cut and paste text using a mouse

  • October 17, 2017
  • 2 replies
  • 436 views

I have upgraded from Captivate 9 to Captivate 2017 and can no longer use my mouse to copy, cut, or paste text from the closed caption, or text to speech area.  I must use keyboard commands.  Is there a way to enable the mouse commands or has this option been deleted?

    This topic has been closed for replies.

    2 replies

    juliek67708627
    juliek67708627
    Participating Frequently
    December 6, 2017

    I just sent them an email using the link provided above in this thread.  I will let you now if I hear anything.

    darrellh71207259
    darrellh71207259Author
    Participating Frequently
    December 6, 2017

    Thank you.

    Darrell Higbee

    Education & Training Developer

    RICOH USA

    ~removed your personal information~

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    October 17, 2017

    This is not normal behaviour. Something is not functioning as it should. If this behaviour is only happening in Captivate try the following. 

    1. Navigate to the folder where Captivate is installed on your computer
      Note: On Windows, the default location is typically C:\Program Files\Adobe\Adobe Captivate 9 x64.
    2. Open the utils folder.
    3. Double-click CleanPreferencesWin.bat
    Paul Wilson, CTDP
    darrellh71207259
    darrellh71207259Author
    Participating Frequently
    October 17, 2017

    Thank you for the response.

    I have Captivate 2017.  The right mouse click to copy, cut, and paste did worked for me in Captivate 9.

    I followed your steps, but instead of C:\Program Files\Adobe\Adobe Captivate 9 x64

    The path was the same except the last, C:\Program Files\Adobe\Adobe Captivate 2017 x64

    I opened the utils folder and double-clicked CleanPreferencesWin.bat

    All my Captivate 2017 settings were restored back to default, fresh install.

    I still am not able to use the right mouse click to copy, cut or paste in Captivate 2017.

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    October 18, 2017

    If you are certain it isn't also happening with other applications I would suggest you reach out to Adobe and see if they can offer support.

    Paul Wilson, CTDP
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