Captivate 2017 failed to Activate firewall Issue
We have purchased Captivate 2017 but we are having issues with it's activation when connected to our network via a NextGen firewall we have checked that the list of websites are accessible using both port 80 and 443 :-
activate.adobe.com
activate.adobe.com
adobe.com
adobeid-na1.services.adobe.com
ccmdl.adobe.com
ccmdls.adobe.com
cmdl.adobe.com
ims-na1.adobelogin.com
ims-prod06.adobelogin.com
interaction.adobe.com
lm.licenses.adobe.com
na1r.services.adobe.com
oobe.adobe.com
p.typekit.net
prod-rel-ffc.oobesaas.adobe.com
prod-rel-ffc-ccm.oobesaas.adobe.com
sstats.adobe.com
swupdl.adobe.com
swupmf.adobe.com
use.typekit.net
prod.acp.adobeoobe.com
https://lm.licenses.adobe.com/*
If we are connected from a home broadband (i.e. not through the UTM firewall) activation works normally but once back on the network the activation process again fails after a few days. I suspect that Firewall Application or DLP monitoring may be blocking the activation however Adobe support has so far been very basic and have not achieved any success, nor made any progress. I have tried the Unable to activate Adobe Captivate (2017 release) which works on the home broadband but not through our firewall.
Can anyone suggest anything which I could look for on the firewall logs in terms of Denies. I see no Denied to any of the URLs above on the web filtering side and not much which I believe to be relevant on the firewall Application monitoring.
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