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G
Graffotti
Participating Frequently
January 21, 2018
Question

Captivate 2017 hyperlinks in Text Caption don't work

  • January 21, 2018
  • 3 replies
  • 1267 views

I have a responsive project using fluid boxes in Captivate 2017

Text within a fluid box that contains a hyperlink is formatted as a hyperlink (blue, underlined) but is not clickable in the output.

A button with the same URL correctly opens the page in a new tab.

Kevin

This topic has been closed for replies.

3 replies

L
Liva_Veidemane
Participant
January 22, 2018

I had the same problem. I noticed that when I add only link to the text box it works fine. If I add one more line with text before or after the hyperlink, it becomes unclickable. In my case, I couldn't click on the hyperlink, but when I moved the cursor where the text ends, the hand cursor appears and I could get to the linked page. 

    Lilybiri
    Lilybiri
    Legend
    January 22, 2018

    That is maybe a related but a bit different problem which also appears in normal projects: if you select more than one word for the hyperlink, often the hyperlink itself will be limited to one, random, word. I didn't have that experience in previous versions.

    Lilybiri
    Lilybiri
    Legend
    January 22, 2018

    How did you test please? Only in Preview or also after publishing and uploading to a webserver or LMS? Since the same URL can be opened with a button,

    I would like to test, wonder if the problem is due to the requirement of normal fluid boxes never to have stacked objects. Such a hyperlink could be considered as being a 'click box' (not supported) over a text. If the text is in a normal fluid box, could you try to convert it to a static one?

    G
    GraffottiAuthor
    Participating Frequently
    January 25, 2018

    Tested by publishing then opening index.html with browser, not uploaded to web server. The links tend to be to academic papers in the format (author, year). Does having a comma and a space in the hyperlinked text matter?

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    January 22, 2018

    Hey, Kevin, I don't usually use hyperlinks in text but I just tried this myself and it worked perfectly fine. I tried it with text in a text caption and a smart shape. Can you tell me what steps you're taking to create this?

    Paul Wilson, CTDP
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