Participating Frequently

Question

Captivate 2017 Publish video 0kb mp4

Forum|Forum|8 years ago
July 17, 2017
3 replies
1046 views

Hello,

I'm trying to decide of adobe captivate is right for recording our tutorials. I downloaded and setup the demo, recorded a quick screen project, publish > video.. All i get is a 0kb file with an mp4 extension.

Assuming this is not normal, can i please get some assistance on fixing this issue to make sure it works before spending the money on the program since its' not included with the CC suite yet?

Win 10, Captivate 2017

Thank you! !

This topic has been closed for replies.

S

StevePixel

Inspiring

Hi Collyn.

Now that makes a lot more sense! Thanks for clarifying. You may want to take a look at Camtasia for screen recording, or production for that matter. It supports numerous codecs including .AVI and .Mov so you can export uncompressed, bring it into AE or PP and add annotations or narrative pretty easily.

Cheers,
Steve

collynsstenzelAuthor

Participating Frequently

I think i'm going to try this:

Embedding event video in a Responsive Project

Seems to be what i am experiencing. Anyone know what they mean by VR folder?

Lilybiri

Legend

When you publish to HTML5 you end up with a folder having several

subfolders for assets. One of those subfolders is labeled 'vr' (video).

On Jul 17, 2017 2:58 PM, "collynss82425195" <forums_noreply@adobe.com>

S

StevePixel

Inspiring

Hi Collyn,

You're right, that would not be normal. Can you list what steps you took to screen record the demo For example did you select " "Record a New Software Simulation" or "Video Demo". If you didn't do either, I suspect you may have misunderstood how Captivate works in regard to screen capture and publishing.

Cheers,
Steve

collynsstenzelAuthor

Participating Frequently

Here are the steps i took:

Open Prog > Blank Project > File > Record a new > Video Demo

Screen area checked

Full Screen

Monitor 1

(3840 x 2160 res)

No Narration

Record

I can record the demo. The i can exit with Ctrl + Shift + F12 or similar. It then created the movie for me to review and make a rdmp4 file. I then go to:

File > Publish > change the settings and then it exports a 0kb mp4 file.

do i have to publish it from the preview window?

S

StevePixel

Inspiring

OK, I think there is a mismatch somewhere, see responses below in bold..

Open Prog > Blank Project > File > Record a new > Video Demo

Screen area checked

Full Screen

Monitor 1

(3840 x 2160 res) (This could be the issue, I suspect you are using a 4k monitor, I've heard of recording problems with 4K resolutions. if that is the case set your monitor resolution to HD and you should be fine.)

No Narration

Record

I can record the demo. The i can exit with Ctrl + Shift + F12 or similar. It then created the movie for me to review and make a rdmp4 file. I then go to:

File > Publish > change the settings (change the setting to what? You should have about four video presets ) and then it exports a 0kb mp4 file.

do i have to publish it from the preview window? (no you should be able to publish directly from Captivate)

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