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J
jwadeclement
Participant
February 12, 2020
Question

Captivate 2017 Publishing Internal Error

  • February 12, 2020
  • 1 reply
  • 421 views

For any new Captivate simulation that I created in Captivate 2017 when I want to publish to HTML5, I get the internal error. I have tried creating a new simulation by inserting images and creating each step without capturing and I still get the error. 

 

I am only getting this error when I capture new or create new using images. 

 

I can repurpose an "old" simulation by swapping out each image and I do not get the error. 

 

 

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
February 12, 2020

Which exact version number (Help, About Captivate) and on which OS? If you are on Windows, do you run Captivate with 'Run as Administrator' option?

J
jwadeclementAuthor
Participant
February 28, 2020

I am on version Captivate 2017, 10.0.1.285 and I always use the "Run as Administrator" option. 

 

I tried to captture a new Software Simulation again today and I could not publish to HTML5 and I get the external error. I copied the the slides and pasted into an existing simulations and was able to publish to HTML5. 

 

I am not sure if there is a setting I do not have checked when I am capturing the simulations. 

 

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