Skip to main content
R
robertp289587
Participant
March 9, 2018
Question

Captivate 2017 will not open on Windows 10

  • March 9, 2018
  • 1 reply
  • 1006 views

Just installed on a brand new computer running an I7 processor and plenty of memory.  Install showed no issues.  Click the icon and the initial load screen displays and then nothing.  Tried rebooting to ensure all changes were installed, still same thing.  Load screen disappears and nothing.  Not even tricking itself as I checked Task Manager and it doesn't show it as running. It just won't launch!

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    March 9, 2018

    Do you Run a Administrator? Where do you have 'My Documents'?

    R
    robertp289587Author
    Participant
    March 9, 2018

    I am not the Administrator on my laptop. My Documents appears in the Users under my login ID.  The Adobe Captivate folders (My Adobe Captivate Projects and Adobe Captivate Cached Projects) appear there.

    I am not having the same issue with any of the Content Cloud Applications. Just Captivate, if that makes any difference.

    Lilybiri
    Lilybiri
    Legend
    March 9, 2018

    You don't need full Administrator rights, just the right to Run Captivate as Administrator.

    Where are 'My Documents' pointing to? They could be on a networked drive, and Captivate needs to have the projects on the system itself.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices