Captivate 2019 360 project preview doesn't work

Forum|Forum|7 years ago
September 27, 2018
2 replies
2437 views

I just downloaded the trial version of Captivate 2019. I created a new Virtual Reality project, added one of the supplied 360 images (café) and did a Preview > Project. It opens a browser window, but nothing ever displays...just clocking. I tried other preview options and publish too, but same result. Why can't I see the rendered output?

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J

juliel1665101Author

Participant

It is working now. Was using IE (didn't work). Just tried Chrome and it works.

Thanks for the replies.

Lilybiri

Legend

IE is one of the worst browsers..... please don't use it anymore.

AlyssaMorris

Known Participant

I agree that IE is the worst.... Within Safari on an iPad I am getting -

"This webpage was reloaded because a problem occurred."

Then it reloads the first slide of my project. Have you experienced this? It doesn't happen every time. It randomly happens when you select hotspots that take you from one slide to another. The slides have 360 images on them, NOT videos.

Any advice is appreciated. I am desperate at this point.