Captivate 2019 and Chrome freeze, not loading a project

Forum|Forum|7 years ago
April 10, 2019
2 replies
3755 views

Hi, I'm having this issue with Captivate and Chrome 73.0.3683.86 (Official Build) (64-bit).

The course will freeze on loading (published in SCORM):

or load an empty background and stop (reporting disabled):

At the same time it works in IE, Firefox, and when uploaded online it also starts working in Chrome too. It only affects launching in Chrome locally. Has anyone encountered anything like this?

This topic has been closed for replies.

Y

Yarik V.

Inspiring

I have very similar problems - my SCORMs html5 courses, generated from CP 2019.0.1 and placed at Moodle, loads in Chrome randomly correct or freezes ,,forever". So after I close popup window and relauch course, then it loaded quick an correctly. It happens on my desktop, tablet or mobile devices.

I tried to republish, resign-in, restart... No success. This is frustrated situation, because mymy commerci clients asks me, what they can do. For any help, thank you.

E

Enrique LL

Participant

Hi, I have the same problem as Yarik. When I open the SCORM activity in Moodle for the first time, many times it freezes in the spinning wheel. It usually works when I reload... Any idea of what can be happening and possible solutions? Thanks in advance.

RodWard

Community Expert

If the same output works when uploaded to an LMS or web server then the issue is just due to restrictions placed on the content by your browser when played locally. This can happen due to security settings in the browsers because stricter security measures are always being implemented by browser manufacturers.

I have seen issues where Chrome believes the SCORM content is trying to launch a popup window and the security settings in the browser prevent this, so everything grinds to a halt. If you work in an organisation where the IT department prevents you from relaxing the browser security then you would be pretty much unable to use Chrome in this situation.

M

mike_m_Author

Inspiring

Thanks for your reply! Agreed it's something local and I narrowed it down to Chrome only. The same content works in IE and Firefox, but gets stuck while loading in Chrome or the background graphics displays and freezes. It happens both with SCORM and reporting disabled, regardless of any publish settings combination. I applied all the past fixes for deprecated functions in JS that caused problems with Chrome a few years ago, but nothing seems to help. It's pretty frustrating for local testing and when sending someone a package for a quick review when most people use Chrome these days. Interestingly, the same courses used to work in Chrome locally, so my guess is there was some browser update meanwhile. Do your courses work in the newest Chrome locally?

RodWard

Community Expert

Yes they do. I am using Chrome version 73. But I am only publishing to HTML5. Are you?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded