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cheadrick19
Participant
March 31, 2020
Question

Captivate 2019 Assets Issue

  • March 31, 2020
  • 1 reply
  • 300 views

Good afternoon, 

   Captivate 2019 opening video and Assets opens a screen within a screen. I cannot find where anyone else has had this problem and I have been dealing with it for a week now. I have uninstalled, reinstalled, cleared Preferences, Layouts, etc. I am on Windows 10 OS, hooked up to a second montior via HDMI at home during the virus. I have unhooked the monitor and tried but that does nothing. Not to mention that I can't really work in Captivate from just my laptop screen. 

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    March 31, 2020

    There was a similar thread recently, but that was solved by reinstalling:

    https://community.adobe.com/t5/captivate/screen-in-a-screen-using-character-assests/td-p/10997851?page=1

     

    AFAIK you are the only two users with this experience...

    C
    cheadrick19Author
    Participant
    March 31, 2020

    That was actually my Director lol. So it's still just little 'ol me with the problem. Well...at least I can try to say "I'm unique" lol. 

    Thank you so much!

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    April 1, 2020

    There is a possibility that the issue is caused by the video drivers on your particular computer.  I would suggest you try updating your video card driver software.

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