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Z
Zoey2005
Inspiring
February 23, 2021
Answered

Captivate 2019 audio files crash the program

  • February 23, 2021
  • 1 reply
  • 512 views

Thanks in advance for any help you can offer me.

 

I have mp3 files in my project. They played fine at first, but now I don't hear them, and when I try to preview in the library, Captivate crashes. I tried to delete them and start again, but again, if I touch one in the library, crash! I tried deleting all instances of the audio files, then go the "select unused items" in the library to delete, but they don't get selected, and thus I can't delete. It's like that audio folder in the library is frozen. My video files play just fine. It's just the audio files.

 

Sigh.

 

Thanks!

    This topic has been closed for replies.
    Correct answer Lilybiri

    Can you try to re-encode the audio clips using the Adobe Media Encoder? Maybe they don't use the right codec.

    It is always better to use the uncompressed wav files instead of mp3 files. When published Captivate will compress to mp3. But if you import mp3 files, and you want to edit them, Captivate needs to convert them (decompress) to wav and that is not always good for the quality.

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    February 24, 2021

    Can you try to re-encode the audio clips using the Adobe Media Encoder? Maybe they don't use the right codec.

    It is always better to use the uncompressed wav files instead of mp3 files. When published Captivate will compress to mp3. But if you import mp3 files, and you want to edit them, Captivate needs to convert them (decompress) to wav and that is not always good for the quality.

    Z
    Zoey2005Author
    Inspiring
    February 24, 2021

    Thanks for your reply Lilybiri. I did try it as a wav file, and it worked. Then I went back to the mp3, and made it mono, and that worked. Funny, I had never realized that the audio files were so particular. Now I know. Again, as always, thanks for your help Lilybiri!

     

    Be well.

    Lilybiri
    Lilybiri
    Legend
    February 24, 2021

    Great! Glad it helped.

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