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Divya5CC9
Participant
June 2, 2021
Question

Captivate 2019 can't find an audio device

  • June 2, 2021
  • 1 reply
  • 290 views

Hi,

When I try to record an audio in Captivate 2019, it gives me the following error:

My recording device (RealTek) is configured but it's not showing up in the Audio Settings. It displays only the 'Custom' option.

I'd also like to indicate that I work on a VDI (if at all the issue has something to do with this).

Any pointers on how I can resolve this?

 

Thanks,

Divya

 

 

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
June 2, 2021

I suspect indeed that this is linked with being on a Virtual Desktop Infrostructure. Captivate needs to be run on the system itself, especially for capturing processes.

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Divya5CC9Author
Participant
June 3, 2021

Thanks for the quick response! It must be the VDI then. I wasn't aware that Captivate may have limitations when you work with it on a virtual machine.

Lilybiri
Lilybiri
Legend
June 3, 2021

You need to know that I didn't double-check. In the past (during beta testing) I have been using a VM for Captivate, but never to do a recording. And from experience I know that exactly that workflow is the most sensitive. It is more like a suspicion, not certain. I suspect the audio device plays well in other applications?

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