Captivate 2019: Characters not showing in assets. Newly downloaded characters not accessible.

Forum|Forum|6 years ago
October 21, 2019
4 replies
2322 views

Hi,

I had been using Adobe characters from assets untill a few days back. It was working fine. Now, when i try to access characters from assets or media -> character, the asset window is blank. The characters have dissappeared. When i checked the character folder, i can see the different character .png files. But these arent appearing when i try to access them for a project.

Also when i try to download some characters, it shows 100% downloaded, and a blank window opens as download status, which needs to be cancelled (Adobe Captivate freezes most of the time i cancel this) and the newly downloaded characters

arent listed in the 'downloads' folder.

As per some suggestions found in this community, i tried clearing preferences, checked if the assets are placed in public folder etc. but it didnt work.

Please let me know if there's any solution for this.

Download assets

This topic has been closed for replies.

J

josephb33394393

Participant

Greetings:

I get the same problem as Shweta SN. Does anyone have a solution to this?

Thanks.

Joseph B.

Lilybiri

Legend

Are you on a company system behind a firewall? Did you check the eLearning Assets folder (in Win it is to be found in Public documents)? Do you see downloaded items there? You can try to delete the Content folder while Captivate is closed and retry to download. On Windows do you run Captivate with 'Run as Administrator' setup?

johnhuggett

Participant

I am getting the exact same thing. I have done everything suggested on this page. Still the same result. 😞

E

efficient_focus5EE3

Participant

Hi,

Were you able to get this resolved. I'm facing the same issue and could some advice on how to remediate this.

Thanks

E

Eamonn5fb1

Participant

Im also having this issue, what is going on?

Paul Wilson CTDP

Community Expert

The only solution or workaround that I've encountered is to delete the following folder.

C:\Users\Public\Documents\Adobe\eLearning Assets

Of course, backup anything that is in these folders that you wish to keep. When you launch Adobe Captivate again this folder and most of the subfolders you had before will be recreated.

Paul Wilson, CTDP