Captivate 2019 (Classic) State View Button Grayed Out

I just ran into something I have not seen before - a colleague who is new to Captivate 2019 (Classic) is unable to work with a multi-state object because when she selects a shape (for example), the State View button is grayed out. (I don't have a screen shot, but the State View button definitely is not active.)   When I open the same project file, the State View button is available for that shape and every other shape I select, so it does not appear to be an issue with her project. Has anyone experienced this, and if so, do you know if reinstalling Captivate would fix this for her?