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Stephen Boogaerts
Stephen Boogaerts
Known Participant
September 11, 2018
Answered

Captivate 2019 courses will not load in Captivate Prime

  • September 11, 2018
  • 3 replies
  • 2936 views

All of my courses (nothing special, just blank projects with a short quiz at the end) created in captivate prior to the 2019 release load just fine in Captivate Prime. But now, all I get is the loading circle forever. I've created all of these through a windows 2010 system and they are SCORM enabled. Any thoughts?

This topic has been closed for replies.
Correct answer Rick_Phillips

I found this post after running into the same issue.  I just spoke to Pranav at the Adobe Help Desk - this is a problem with the 2019 11.0.0.x release.  If you have this problem, go to Help> Check for Updates to get the current version (as of this post it's 11.0.1.266).  This probably wasn't available at the time the original post was written, but it is now ; )

Tested and confirmed with one of the courses I had this issue with - it is running in Prime without the playbar (but that was a great workaround, Stephen!).

3 replies

R
Rick_PhillipsCorrect answer
Inspiring
January 15, 2019

I found this post after running into the same issue.  I just spoke to Pranav at the Adobe Help Desk - this is a problem with the 2019 11.0.0.x release.  If you have this problem, go to Help> Check for Updates to get the current version (as of this post it's 11.0.1.266).  This probably wasn't available at the time the original post was written, but it is now ; )

Tested and confirmed with one of the courses I had this issue with - it is running in Prime without the playbar (but that was a great workaround, Stephen!).

    Lilybiri
    Lilybiri
    Legend
    January 15, 2019

    Thanks for posting this. Indeed, the patch to 11.0.1.266 was released in October, and this thread started in September.

      Stagprime2687219
      Stagprime2687219
      Legend
      September 11, 2018

      For what it is worth, I can confirm this.

      I saw the post shortly after having updated a few modules in Prime myself and thought I should check them.

      I have the same issue.

      My 2019 modules don't play but the 2017 modules do.

      The 2019 module plays fine in SCORM cloud.

      I can also confirm that it does not matter if I publish and then upload or publish to Prime directly from within Captivate.

      I will post on the Prime forums as well and reference this post as well.

      Lilybiri
      Lilybiri
      Legend
      September 11, 2018

      Thanks Jeremy. This thread should probably better be moved to the Prime forum? I could move it.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      September 11, 2018

      What version of Captivate were these courses previously published from?  What output are you now using (SWF or HTML5)?

      Stephen Boogaerts
      Stephen BoogaertsAuthor
      Known Participant
      September 11, 2018

      Previously Captivate 2017. HTML5

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      September 11, 2018

      Try uploading the same SCORM to SCORM Cloud to see if it works from there.  If it does, then the issue would seem to be with Captivate Prime.

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