Captivate 2019 crash when trying to record a video demo

Question

I've seen this in several forum posts, but the newest is from April 2020, and no solution is listed there. I got the same problem than everybody else, when you click on Record Video Demo the program crashes without any error message. Captivate 2019 v11.5.1.499 It was recording video fine last week (2nd October is the last day I recorded something new).I've checked what I have installed in this week, and only OBS got updated (it was previously installed, just got a new update). I uninstalled it to see if it caused the problem, but the problem continues.The only windows update in this time frame is this one (It was installed on the 3rd October) Any idea why this keeps happening. Anybody has found a solution or workaround? I had to create a video this week and I had to use other tools as Captivate failed me miserably. DetailsWindows 10 ProVersion 2004OS Build 19041.508 System InfoOperating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z97-HD3
BIOS: F9 (type: UEFI)
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16312MB RAM
Page File: 10238MB used, 9784MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 288 DPI (300 percent)
DWM DPI Scaling: Disabled Event viewer - Error DetailsFaulting application name: AdobeCaptivate.exe, version: 11.5.1.499, time stamp: 0x5d42e02b
Faulting module name: KERNELBASE.dll, version: 10.0.19041.488, time stamp: 0x5b4a3325
Exception code: 0xe06d7363
Fault offset: 0x0000000000023e49
Faulting process ID: 0x2c44
Faulting application start time: 0x01d69e0e2e8f0c4e
Faulting application path: C:\Program Files\Adobe\Adobe Captivate 2019 x64\AdobeCaptivate.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: e0ed023b-a825-4ecf-bea6-60144d1eca3d
Faulting package full name: 
Faulting package-relative application ID:

Fuchetj · Accepted Answer

Well, the problem was OBS and its virtual camera, but unistalling OBS wasn't enough if you want to keep your profiles.

So youy have to do the following in case you have the same problem as me:

https://www.reddit.com/r/obs/comments/j33zly/how_do_you_delete_or_temporarily_disable_the_obs/

<RANT>

It would be nice that Captivate features wouldn't stop working for things like this, and if it crashes, it could throw an error message (we are in 2020...). Luckily for me only one week had passed since I successfully record video demo, so i could pinpoint where the problem was, as just a couple of changes were made in my PC in that time.

But if this happens while you had a few software simulation projects in a row where you are not required to record video and then you need to record one, you will struggle to find the solution.

</RANT>

RodWard · Answer

You need to always launch Captivate with Run As Administrator privileges.  Not doing this is THE major reason why Captivate crashes in the circumstances you describe.

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