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L
LDjefe
Participant
September 30, 2018
Answered

Captivate 2019 Crashes Upon Startup (Mac)

  • September 30, 2018
  • 2 replies
  • 1868 views

Installed Captivate 2019 recently and it crashes after reaching the opening screen.  There seems to be solutions posted for Windows users, but I can't seem to find the right fix for Mac.  Anyone else found the workaround to this yet?

Cheers!

This topic has been closed for replies.
Correct answer Lilybiri

Did you install the patch released last week? Check the exact version number under Help, About Captiva     te. It should be 11.0.1.266.

2 replies

AJIT_M
Community Manager
AJIT_MCommunity Manager
Community Manager
October 1, 2018

Hi,

You may refer to the below URL to see the Captivate 2019 Update 1 install instructions-

https://helpx.adobe.com/captivate/release-note/adobe-captivate-2019-update-1-release-notes.html 

Once Captivate 2019 updated, try to launch it and see if that works.

Regards,

Ajit

5
5FBE
Participating Frequently
September 23, 2020

Hi,

It seems I have to same issue. I downloaded the latest version of Captivate after my company used our company licence to give me access to it in our App Store. As soon as I open it, it crashes without having any chance to even click "connect to Adobe" or "free trial". I can't even check Help or Preferences as mentioned above. I tried reinstall but it is the same. Any idea?
The installation seems very slow, maybe because the app weighs 3,5 Go (seems a lot no ?). Loading goes halfway and then closes. Maybe installation went wrong? But it does the exact same thing every time I try reinstalling, and I have an optical fiber connection.

    jochenw84498058
    jochenw84498058
    Participant
    September 24, 2020

    Have you found a solution?

     

    I have the same problem..

    Lilybiri
    LilybiriCorrect answer
    Legend
    September 30, 2018

    Did you install the patch released last week? Check the exact version number under Help, About Captiva     te. It should be 11.0.1.266.

    L
    LDjefeAuthor
    Participant
    September 30, 2018

    Nope, definitely running version 11.0.0.243.  I can't seem to find a link for the newest version in the Captivate update page.  Any chance you could share a link so I could try this solution out?

    Thanks for your time!

    Lilybiri
    Lilybiri
    Legend
    September 30, 2018

    I just used Help, Update.... No link needed, only administratorr rights.

    This is the announcement:

    Captivate (2017 release) Update 1 released - eLearning

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