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ryan coker
Participant
June 12, 2019
Question

Captivate 2019 - Deployed course not consistently marking complete. Works fine in SCORM Cloud.

  • June 12, 2019
  • 2 replies
  • 762 views

One of our clients recently deployed a large scale, multiple module project. Many of their users are complaining that the course is not marking complete for them on the LMS, though it doesn't seem to be consistent. Many have tested on the same LMS and it marks complete fine.

We have tested thoroughly on SCORM Cloud and can't recreate the issue.

Currently, each module is published using SCORM 1.2 and success to mark complete is set to 100% of slides being viewed.

Is there anything within Captivate that would cause this inconsistency? Any possible solutions?

This topic has been closed for replies.

2 replies

paula.obrien
paula.obrien
Participating Frequently
December 1, 2020

I'm experiencing this issue as well on Captivate 2019 for compliance courses we just rolled out with completion based on 98% of slides being viewed. The purpose of not using a score is that we want the course marked complete whether the learner passed or failed. That said, two out of hundreds of people reported the course not being marked complete. I was able to replicate the issue if I stepped through the course clicking Next and moving forward even before the slides finished playing. I passed the quiz so I ended with 100% quiz score but an 'incomplete' course. I then stepped through clicking Play and waiting for every slide to complete playing before moving forward and the course was marked complete. I guess the 'x% slide views' flag is checking to see that the slides play to completion before Captivate considers that slide to be 'viewed.' This is a guess based on my replication of the issue. Going forward I will check to be sure that the slides are set up to be about 1 second long in the timeline (unless they contain audio) to be sure that the 'viewed' more closely matches my expectation.

Lilybiri
Lilybiri
Legend
December 1, 2020

Not a good idea, 1 second, will cause you lot of problems, and you may still have problems. Reason is that not eveery LMS considers a slide to be viewed when it is entered, but when all the frames have been visited. 

 

    paula.obrien
    paula.obrien
    Participating Frequently
    December 1, 2020

    It sounds like you've used these settings on multiple LMS' and I'm only familiar with how this is functionin in LearnUpon. Is it the Captivate settings or the LMS that determines what the Captivate flag '% slide views' means in terms of 'visited' or 'played all the way through'? Thanks in advance.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 13, 2019

    This is usually partly a design flaw caused by using 100% slide completion, and partly user error.

    Requiring 100% slide completion can get you into trouble because many users bail out on the slide that tells them they've passed the course when what you really want is for them to play the course right to the very last slide.

    This is also why you usually find this type of error hard to reproduce.  You'd have to sit and watch these users all the way through the course to know what they did wrong.

    A safer setting is to have completion and pass/fail awarded by some kind of user interaction, eg. passing the quiz or clicking some button that is right at the end of each module.

    If you don't want to go with changing the settings, then you can try being VERY specific about the need to play all slides in the course all the way to the end.  Put you generally find at least SOME people don't read those instructions and you still get complaints.

    R
    ryan cokerAuthor
    Participant
    June 13, 2019

    What's odd is that in our case, that'd mean users are bailing out while being asked a question, which seems unlikely.  The SCOs all have a question as the second to last screen (and no way of knowing it is the last question), and a "Congrats" screen as the last screen.

    It'd be weird for that many users to bail while actively being asked questions...

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 13, 2019

    Then there has to be some way that users can skip at least one slide while doing the course.

    The easiest way to find out if the issue IS due to skipping slides is just to change the course completion criteria to something else and see if the problem goes away.  If you don't like my suggestion of asking them to click a button, you could just try reducing the number of slides to 95% or something and see if that resolves it.

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