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Inspiring
December 10, 2019
Question

Captivate 2019 Error - Entry Point Not Found

  • December 10, 2019
  • 2 replies
  • 756 views

I recently tried updating my Captivate 2019 to the latest version, though before the update could make it to 100%, there was an "update failed" error message. After that, when I try to open up Captivate I receive an error message titled "Entry Point Not Found" It looks like this - 

 

I'm not entirely sure what this error means, so I decided to try and re-install Captivate 2019. Though, after the installation, I've come across the issue where the Captivate Window is simply blank. An error noted on this Adobe help page - https://helpx.adobe.com/captivate/kb/captivate-installation-blank-page-sign.html

 

I've tried to run both of the files from the first two links on that page, though niether of them work. I receive an error which says - "The Installation cannot continue as the installer file may be damaged. Download the installer file again."

 

I'm not sure if the setup.exe files under the "Install via Help > Updates" would work for me, since I can't even open Captivate in the first place.

 

Has anyone run into this issue or found a workaround for it? 

 

Thanks. 

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2 replies

Lilybiri
Legend
December 22, 2019

Did you clear the Preferences before installing? You may also need to delete the eLearning Assets folder in Public documents (if you are on Windows).

KeelyMAuthor
Inspiring
December 23, 2019

I was unaware of these options and ended up re-installing Captivate. I will keep these in mind however if the issue ever comes up again, thank you!

ls_rbls
Community Expert
Community Expert
December 22, 2019

Hi,

 

Is this happening in Windows 10?

KeelyMAuthor
Inspiring
December 23, 2019

Yes, it was Windows 10. I worked around the issue by re-installing.