Captivate 2019 - issue with closed caption sync with audio

Forum|Forum|7 years ago
January 8, 2019
1 reply
2945 views

Hello. I have Captivate 2019 and am having some issues syncing the closed captioning with audio.

The issue is that I added the cc to the slide and I sync'd it. When I reviewed the slide, syncing in parts of the video were off by as much as 6 seconds. I then edited the cc on the cc timeline, reviewed again, and the sync was off again. For some reason it is impossible to accurately sync the captioning with the audio. I've attempted to sync it four times now and have given up.

What is the secret to getting the captioning to sync properly with the audio?

Thanks, Marion

This topic has been closed for replies.

RodWard

Community Expert

Are you sure the audio was added to the main timeline of each slide? You haven't perhaps added it to an object on the slide instead or set it to be triggered by some event? I have not seen an issue of the type you mention whenever audio was correctly set up and synchronized.

M

Minka316Author

Known Participant

HI Rod

I should have mentioned that the closed captioning is being added to a slide that contains a video I imported to the slide. I am using the Closed Captioning in the "Edit Video Timing" feature. Most of the captions located at the beginning of the video sync just fine but as the video progresses, the timing of the captions are all off. The video is only 4 min in length, so not that long.

David Burnham HBA

Inspiring

Just a little trouble shooting - did you check to see where the markers are on the Edit Video Timing window timeline You may have to adjust as necessary - check the start and end times of each text object in the Closed Captioning Window.

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