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GB Digital
GB Digital
Known Participant
September 13, 2018
Question

Captivate 2019 Issue with Internet Explorer

  • September 13, 2018
  • 6 replies
  • 3188 views

Hey Team,

                This week, I upgraded from Captivate 2017 to 2019. Some great new features, however, When I preview in internet explorer, the slides pause right at the beginning, the screen just stays 'grey' like a semi-transparent screen that has only loaded the first part of the slide, then it does not play. This issue does not occur in chrome, however, my workplace runs on Internet Explorer 11 and above. It happens both in preview and when I publish into our LMS.

Please help quickly 😞 I would really appreciate any guidance or advice.

This topic has been closed for replies.

6 replies

Suzanne_R-M
Suzanne_R-M
Participant
August 17, 2020

I'm having this issue. Unfortunately, I'm publishing to HTML5, no SWF, and IE is allowing me to view the content. Telling learners to use Chrome is not an option, as we have many who still use IE and are creatures of habit.  I recall finding a solution the last course I published in Captivate, but I'm not finding it now!  

C
Consultme
Participant
October 26, 2018

Hello everyone. 

I am happy to report that after I applied the recent 2019 Update, the issues with Effects not working in HTML Preview went away.  So I recommend doing the Update as soon as possible.  Thank you Adobe!

    C
    Consultme
    Participant
    October 23, 2018

    Hello everyone, 

    I very much appreciate this dialog and hope the Adobe provides some relief.  The entire State Government of California is on Internet Explorer.  It is not feasible to ask for a switch to Chrome. 

    To not be able to use effects in a web based course would be a big draw back to Captivate and very disappointing. 

    I am hopeful we will receive a good resolution soon.

    Thank you

    Lilybiri
    Lilybiri
    Legend
    October 23, 2018

    That IE is a bad browser to implement HTML( cannot be solved by Adobe. Even Microsoft is not developing it anymore since they introduced Edge as browser. Sorry... but you should address Microsoft, not Adobe.

    GB Digital
    GB DigitalAuthor
    Known Participant
    September 13, 2018

    Thanks Paul and Jeremy,

                                           Your guidance and assistance is much appreciated. I'll look through the browser console and see what pops up. I have always published in HTML since the option became available in captivate so definitely not that one.

    I have sent the file to the Adobe team and they are currently looking into it as well and have replicated the error on their side as well. I'll update once I find out from them what has happened.

    Thanks team and have an awesome day! :-)

    T
    TLNDev
    Participating Frequently
    September 28, 2018

    Hi!

    I wanted to know if there is a solution to this problem. I am experiencing similar issues in which the course won't advance to the next slide just by clicking a button with the "Go to the next slide" or "Jump to slide" actions, when I use IE to preview or open the published file (from Captivate 2019).

    This is for a client and I can't really suggest that they change their entire organization to use a different browser

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    September 29, 2018

    Have you tried to publish as a SWF course? When I read that back to myself it sounds like I'm being rude, but seriously. If they want to use 2013 web browser technology then perhaps you should publish the course the way you would in 2013. I'm pretty sure I wasn't publishing HTML5 until the following year.

    Paul Wilson, CTDP
    Jeremy Shimmerman
    Jeremy Shimmerman
    Participating Frequently
    September 13, 2018

    Yes to echo some of Paul's points Explorer is really dated and many functions will not work.  

    When you run a test, you could open the browser console and see if any errors are triggered. That might help you narrow done what's going on. 

      Paul Wilson CTDP
      Community Expert
      Paul Wilson CTDPCommunity Expert
      Community Expert
      September 13, 2018

      I don't know what problem you are experiencing. It could be any number of features that you've included in your courses. Are you publishing HTML5 or SWF? I haven't tried SWF output since the upgrade to 2019 release but would suggest that publishing for SWF wouldn't be recommended at this point since support for SWF will end next year. Publishing for HTML5 is the recommended choice.

      I would encourage your organization to switch to Edge or Chrome. At this point Internet Explorer is only updated for security issues and doesn't support HTML5 very well. Show your IT department https://html5test.com/ where they can see for themselves how poorly IE scores with the latest standards. Here is a screenshot of the latest version of popular browsers compared with IE. The score of 312 literally means there are several hundred HTML5 specifications that IE does not fully support. I believe the maximum score is 536.

      Paul Wilson, CTDP
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