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stephen_hancock
Participant
March 12, 2021
Question

Captivate 2019 keeps crashing

  • March 12, 2021
  • 1 reply
  • 216 views

Hi I am currently having issues with Captivate 2019 crashing when I try to save a project. It had been working completly fine but now it wont let me save any work. The project I have been working on was inported from Power Point and I now cant import PP presentation into captivate, it says that the file may be damaged. I have previously been able to do this fine. Below is the message I from captivate when trying to save. Any suggestions would be greatly recieved!

 

 

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    March 12, 2021

    Did you check this:

    Attention: Adobe Captivate Customers who experienced problems with File Open and/or Save Issues on March 9th, 2021 - eLearning

     

    It looks like you suffer from the problems due to the most recent Win update. For me it was solved by rebooting my system. Suspect a fix was pushed from MS (I rebooted on Wednesday, not on Tuesday).

     

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    stephen_hancockAuthor
    Participant
    March 12, 2021

    Hi, Thank you for this I hadnt seen that acticle but that makes sense as my computer ran an update last night! Thanks for taking the time to reply!

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