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WestsideCharlie_CL
Participating Frequently
January 23, 2023
Question

Captivate 2019 project on Mac not previewing

  • January 23, 2023
  • 2 replies
  • 1350 views

Just installed my new Mac version of Captivate 2019 (11.8.0.710), created a simple two-slide project and when attempting to preview (HTML 5 in Browser), it fails immediately with a Publish failed message.

 

When I attempt to Preview from this slide, an Adobe AIR window opens, with an OK button. When I click the OK button, I'm presented with a black screen. Very unsatisfying.

 

My publish settings are the default:

 

I'm on macOS Monterey version 12.6.

 

I know a lot about Captivate on PCs and am guessing there's some macOS setting I need to tweak.

 

Any help is most appreciated.

 

Thanks!

This topic has been closed for replies.

2 replies

Lilybiri
Lilybiri
Legend
January 23, 2023

Of course I may misunderstand but you also mention that Preview HTML in Browser, which is the only valid preview for non-responsive projects (see Rod's answer) is also failing. That points to more than just the loss of Flash player support. If it was a responsive project, all Preview methods should work. Serious UI bug but that is my personal opinion.

First of all: which browser is your default browser? I guess it is Safari (Apple brand) and that browser is indeed often is tricky. Did you try with another browser like Chrome or Firefox, and with the same result?

 

 

    W
    WestsideCharlie_CLAuthor
    Participating Frequently
    January 23, 2023

    Yes, I'm only using Preview HTML in Browser, and my default browser is Chrome. This is a non-responsive preoject.

     

    I've tried previewing in Firefox and the result is the same. 

     

    I think my next step is to reboot my mac, which I haven't done since installing Captivate.

    Any more thoughts are most welcome.

     

    Thanks!

    Lilybiri
    Lilybiri
    Legend
    January 23, 2023

    Clearing the cache and cleaning the Preferences are the most common first troubleshooting actions.

    More info in;

    https://blog.lilybiri.com/tips-for-troubleshooting

     

     

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    January 23, 2023

    There is unlikely to be any tweak on either Apple OS or even Windows that will fix this.

     

    Adobe AIR is Flash-based technology.  It is still in Captivate 2019 because this version of Captivate predates the death of Flash in 2020. Using anything other than Preview as HTML5 in Captivate is really using Flash technology.

     

    But as almost everyone on this forum well knows, neither Adobe or Apple has had reason to support Flash technology for some years now. 

    https://community.adobe.com/t5/air-discussions/adobe-air-support-beyond-2020/td-p/10381868

    That's the most likely reason why you're not seeing anything.

     

     

     

    W
    WestsideCharlie_CLAuthor
    Participating Frequently
    January 25, 2023

    Thanks, Rod. Yes, I decided not to move off of Monterey for the reasosn you cited. Thanks forr your feedback.

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