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Dalibor_Q
Participating Frequently
November 10, 2021
Question

Captivate 2019 publish video with size 0kb

  • November 10, 2021
  • 1 reply
  • 292 views

Hi, I have an issue that is frustrating and I cannot find solution so far, so I need some help.

I am using Captivate 2019 amd creating interactive elearning materials using Recording -> Video Demo with custom resolution of 1680*945, that is the size of application window I am recording.

Slide is created as CPVC file, actually I created around 30 slides (with interactive buttons inserted in them) and when I publish all of them are OK except ONE.

One slide is published as corrupted MP4 file with size of 0kb. Slide is working fine inside Captivate but when published it is not working.

All slides are created in the same way, and I cannot find why is that happening.

Does anybody have any idea how to fix that? I want to use cpvc slide without the need to rerecord it again.

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
November 10, 2021

Can you check the full version number (there were issues with Video Demo in one of the first releases). Check it under Help, About Captivate. The present Windows version is 11.5.5.553.

Did you create the cpvc slides from within a cptx file? Or did you create them as standalone cpvc files, publish to MP4 and insert them as MP4? If you have the standalone files, could you publish that one to MP4? 

D
Dalibor_QAuthor
Participating Frequently
November 10, 2021

Version I am using is 11.5.5.553

 

CPVC slides are created directly from Captivate. I record video demo and then save it as cpvc. I do not created saparate MP4 files, they are created in VR folder when published.

Lilybiri
Lilybiri
Legend
November 10, 2021

You don't seem to understand my question: did you create all the cpvc slides immediately in one cptx project using the big button Slides, or did you import the CPVC files with the Insert menu in a new project. I must have explained wrongly, you just excluced that you didn't import them as published slide video. Is it not possible to recreate just that video in Video Demo? 

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