It's worth noting that Apple's WWDC 2020 (Worldwide Developers Conference), while scheduled for June 11, 2020, was actually held virtually on June 22nd. So any developer that intended for their software to be compatible with the new MacOS should be cut 11 days slack (even Adobe) that their software hasn't been updated to run on Big Sur. With that being said, Adobe has the position of a flagship software developer and should be the exemplar for the rest of the industry, instead of playing catch-up. I mean, what good is a piece of software that doesn't run on the latest operating system? On the other hand, Apple is in the unique position of being both the hardware manufacturer and a software developer for that hardware. They have products that compete with Adobe's. One would be naïve to assume that there would be such perfect harmony in this ecosphere that a competitor would be given the same advantages as their internal developers. Consider it the price that we consumers pay for companies that engage in anti-competitive behavior. And they're all guilty, as expressed in the multitude of lawsuits filed on a daily basis suing over these practices. Until we get the psychopaths out of the CEO positions, this will never end.

If any of this is revelatory to you, please take note:

I've been using software long enough to know that if you want to keep your software usable, YOU DON'T UPGRADE THE OPERATING SYSTEM THAT IT RUNS ON BEFORE THE xx.3 VERSION OF THAT OS.

Thank you, and please pay it forward.

RodWard

Community Expert

I keep forgetting that in the alternative reality known as Appleland anything untoward that happens to a user is never Apple's fault. Must be terribly convenient to live there.

I

I-Am-So-Professional

Known Participant

The Steve Jobs Reality Distortion Field still in effect, from beyond the grave!

A

ahmed.abdelsalam

Participant

This's unfortunately not professional at all. We are working in a big company than usually updates the systems to the latest, now 80% of my work on Captivate and now i'm on hold for unknown timeline?! is this an underground company!!

G

genoMarb

Participating Frequently

I work at the European Commission, and we have exactly the same problem. Especially now when so many of our training courses are moving over to eLearnings. We need to know when it is expected to be updated, a week a month. If its going to be months I will be forced to rollback my OS just for one program. This is not serious

RodWard

Community Expert

Rolling back your Mac OS would be the sensible option right now. That way you can be guaranteed that you can complete the required work.

Anyone that works in the programming side of the software world will tell you that it's usually impossible to predict with absolute certainty how long it will take to fix an issue.

Berating Adobe for something that is not really their fault, won't help in this case. It was Apple that changed their OS and broke Captivate.

Some of the blame should also be laid at the feet of whoever it was in your own organisation that decided to blindly rush in and update all of your Apple hardware without first doing any kind of preliminary testing.

As I pointed out earlier in this thread, the fact that each new Apple OS is likely to break Captivate has been a "known issue" for years.

H

happy_creation5C17

Participant

Using Captivate on a regular basis for work purposes and didnt relealize Captivate was not compatible until after updating to Big Sur.. would really appriciate a quick release to make it compatible. Thank you

Dr. Pooja Jaisingh

Adobe Employee

Hi @happy_creation5C17, we are trying our best to get a quick resolution for this issue. Please follow this thread for updates from Captivate team.

Bluetealeaf

Participant

Can you give us an update? We are a small company and rely on Adobe to keep us in business... we pay for this program, and need a very quick response.

D

Dr Akbar

Participant

Hi Saurav,

Can we expect the update at least before Dec 2020? I have got a couple of projects to be published.

S

Saurav_Ghosh

Author

Community Manager

Hi,

I, unfortunately, do not have a timeline on this. We shall post an update soon. Watch this space.

Thanks,

Saurav

S

Saurav_Ghosh

Author

Community Manager

We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post.

Please uninstall CP 2019 first and then install this build.

Let us know your feedback.

markb44475151

Participating Frequently

Just doing some expectation management for my stakeholders and clients, is there a timeline for this Big Sur update?

Very unfortunate that a premium provider and product fails on an OS update.

Personally, I'm very happy with how Adobe has matured in servicing and releasing their products, but this Captivate incompatibility is like a trip to the bad-old days where it was better to wait a couple of months before updating anything.

S

Saurav_Ghosh

Author

Community Manager

Hi,

We, unfortunately, do not have a timeline at this point. We shal however keep you updated of any development. Since Big Sur is still not certified for Captivate, we recommend that you wait for the next Captivate update.

D

dorothypwakehealth

Participating Frequently

And is there an estimate for when that might be?

Captivate (2019 release) on macOS Big Sur (macOS 11)

Update: We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post.

Does Captivate work on Big Sur?

35 replies

We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post.

Update: We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post.

Does Captivate work on Big Sur?

We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post.

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