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paulr96090412
paulr96090412
Participating Frequently
June 18, 2020
Question

Captivate 2019 running issues

  • June 18, 2020
  • 1 reply
  • 308 views

Having tried Captivate for a few weeks on a trial and been happy with how the program ran I took the plunge and signed up for a licence. Since loading on the full version the program runs at a snails pace with constant crashes and features like 360 dont work! I just get a white screen with no options for adding images. Im extremely frustrated with this as the trial worked perfectly, im not even adding video or images yet, its basically just text boxes! Im running on a 5k 2017 imac with 24gb of ram and run other programs like After Effects and Premier without issue. Has anyone else had these issues on a Mac? any pointers for getting them resolved?

 

Thanks in adavance Paul

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    June 18, 2020

    Did you reinstall or just license the trial version? Anyway, try to clean the Preferences. Find the subfolder 'utils' under the installation folder and run the 'CleanPreferences....' file which meets your OS.

    paulr96090412
    paulr96090412Author
    Participating Frequently
    June 18, 2020

    Thanks for the reply. I installed the full version again. I would have liked to just go straight from the trial but as you are not supplied with a licence number I had to have someone from Adobe access my machine to get the program to even run. I have tried the 'CleanPreferences a couple of items with no change im afraid.

     

    Lilybiri
    Lilybiri
    Legend
    June 18, 2020

    Can you clear the Cache as well? You can find a button under Preferences, General Settings. 

    If you are on Windows, do you run Captivate with 'Run as Administrator' setting?

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