Skip to main content
andreainnove
andreainnove
Participant
March 19, 2019
Question

Captivate 360 images loading in IE (9 or newer)

  • March 19, 2019
  • 2 replies
  • 2003 views

This has been asked before but I am hoping there is more information. The product says it is viable for IE 9 or newer for 360 lessons, but it doesn't seem to be the experience of users. Has ANYONE been able to get this to work.

Please do not suggest another browser. Client specifications (for many users) is IE9 and up.

    This topic has been closed for replies.

    2 replies

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    March 19, 2019

    Being a responsible learning and development professional means sometimes having to inform our customers that they are making a grave mistake with their choices. I understand that they are probably supporting some old software that they commissioned 20 years ago and the only way to do that is to maintain an old browser like IE9.

    Something you might want to make your client aware of is that HTML5Test.com scores browsers for their ability to handle all the specifications of the HTML5 standard. My current version of Chrome gets a score of 535/555. By comparison Internet Explorer 9 gets a score of 113/555!

    https://html5test.com/results/desktop.html

    Microsoft no longer provides security updates or technical support for versions of Internet Explorer prior to 11. Your client is not only missing out on the new features of HTML5 but is at risk of exploits due to malware that Microsoft will no longer patch. You may also wish to inform them that only 0.63% of desktop computers run Internet Explorer 9. If they wish to live in the past they don't get to enjoy the future at the same time.

    Paul Wilson, CTDP
    Lilybiri
    Lilybiri
    Legend
    March 19, 2019

    How did you test? After publishing? IE is the worst browser for support of HTML5 output ever.  It is incomprehensible that so many companies stick to that outdated one, while MS itself is clearly promoting Edge, and is not feveloping IE anymore. Is your client aware of that?

    andreainnove
    andreainnoveAuthor
    Participant
    March 19, 2019

    Client is aware, but has no control of a change. I've tested at all stages. Strangely the support in IE for non 360 is not a problem. It is specifically for the courses that include 360 images and videos.

    I'm mostly frustrated that the site and webinars say that IE supports it when in fact all users have indicated otherwise. If Adobe had been more up front about the issues, I wouldn't have chosen it!!!

    Lilybiri
    Lilybiri
    Legend
    March 19, 2019

    I'm just a user, don't complain to me. There are more issues with IE than those with 360 images or videos. Agree that there should be more documentation about those issues. The big problem is that contrary to the years where publishing to SWF was the standard, lot cannot be controlled for HTML5 output because there simply is not yet a standard.  Each browser supports in its own way, and changes can be made with each version (think about Chrome preventing AutoPlay). 

    Go ahead, try to find another eLearning authoring tool which offers the same features as Captivate and publishes to HTML5 so that it can be vieaw in a crippled browser like IE9. It  will not be easy.  I would love to detect such a white blackbird.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices