Skip to main content
April 16, 2009
Question

Captivate 4 - Audio magically plays from an external swf that is not being displayed yet.

  • April 16, 2009
  • 1 reply
  • 323 views

Hi All -

I searched but have not seen this issue posted in the forum yet - I apologize if it has been covered.

I have built 2 Captivate files - MainFile and SubFile. MainFile has two slides. The first slide has a click box which pauses the slide until the learner clicks, in which case it advances to slide 2.

Slide 2 has an animation object on it which displays SubFile. Subfile has audio on its severa slides.

When previewed and when published and viewed locally, everything works as expected; MainFile loads, slide 1 is shown, and the movie sits and waits for me to click the clickbox to continue. When I click the clickbox, I navigate to slide 2, which then displays SubFile, and I hear the audio for SubFile and interact as expected.

However, when I post the files to a webserver, here is what happens: MainFile loads, and after about 10 seconds the audio from SubFile starts playing, even though I am still sitting on slide 1 of MainFile and SubFile is not displayed. I am not even on the slide which displays SubFile.

I have used this architecture on many projects succesfully using Captivate 3, so this issue is something new in Captivate 4.

I have run a lot of tests and troubelshooting ideas, and one thing I found is this: If Subfile is greater than 1 MB, the problem occurs. If SubFile is less than 1 MB, the problem does not occur.

I have tried many solutions and workarounds, including using a blank slide 1 in Subfile and changing just about every Publish setting in Captivate.

Any ideas?

Regards,

Chris

    This topic has been closed for replies.

    1 reply

    April 17, 2009

    An update for those interested...

    The problem seems to be related to the upload to the web server. If I upload MainFile and Subfile to the server at the same time, the problem occurs. If I upload MainFile first, then SubFile second, the problem occurs. However, if I upload SubFile first, then MainFile second, the problem does NOT occur.

    I tried this on different web servers, and it holds true. I tried it using CuteFTP and Web Folders (Windows Explorer) and it holds true.

    Very strange, but at least I can make the issue stop. I am unclear on how the time stamp interferes with how the SWFs interact with each other?

    Chris