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G
gonwokn
Participant
July 10, 2012
Question

Captivate 4 in Windows 7

  • July 10, 2012
  • 2 replies
  • 1063 views

I have Captivate 4 and just installed Windows 7.  I can not import audio.  I followed the fix posted on Adobe website and set up the program in admin mode on the .exe file.  Still cannot upload audio to Captivate simulations.  Any ideas

Thanks

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2 replies

Erik Lord
Erik Lord
Inspiring
July 20, 2012

Earlier versions of CP can be very picky about the audio they'll accept as well. What's the format of your audio specifically? If WAV, be sure it's not 24khz...

Captiv8r
Captiv8r
Legend
July 20, 2012

In addition to what Eric said, the encoding needs to be PCM. I've encountered WAV files that were MP3 encoded. Those won't work.

Cheers... Rick

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Captiv8r
Captiv8r
Legend
July 10, 2012

Hi there

You might try configuring "compatibility mode". I think it's worked for some here such as Rod Ward. Personally, I never was able to make it work on my own Windows 7 setup and I ended up instaling the Windows XP virtual machine and installing CP4 in that. That does require Windows 7 Professional or Ultimate in order to make it work though. Not sure if that's an option for you.

Cheers... Rick

Helpful and Handy Links

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