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Mikeybyker
Participating Frequently
March 11, 2010
Question

Captivate 4 will not open with latest Flash Player installed?!

  • March 11, 2010
  • 2 replies
  • 1715 views

Hi,

I've seen this question already, but there wasn't any working answer.

When I launch Captivate, I get the warning box saying flash player "is not installed or its an older version" - with an OK button which just launches IE to get the player, and closes captivate...

I had beta player 10.1, so obviously it isn't older - but still, I uninstalled it, got the version (10.0.45.2) on the adobe page captivate sent me too and... Captivate still will not work!

I've unistalled the plugin twice, rebooted, checked the version and still Captivate will not launch...still the same message

So how on earth can I even launch Captivate?? Do I really have to roll back to flash 9 or something?? I wouldn't mind, but I don't even use IE!

Any help appreciated (esp. from Adobe!)

Cheers.

    This topic has been closed for replies.

    2 replies

    E
    EliteEraser
    Participating Frequently
    June 18, 2010

    I just ran into this problem with Captivate as well. I uninstalled Flash Player 10.1 by going here: http://kb2.adobe.com/cps/141/tn_14157.html

    I then downloaded an archived Flash Player here: http://kb2.adobe.com/cps/142/tn_14266.html

    It seems the main installer does not incorporate the Active-X version of Flash that Internet Explorer needs. There should be several Windows installers in the download. For example, I used Flash Player 10. The following Windows files were in the package:
    •    flashplayer10r45_2_win.exe
    •    flashplayer10r45_2_winax.exe
    •    flashplayer10r45_2_win_sa.exe

    Install the first one and second. The second file is the Active-X Flash version (I’m thinking “winax” means Windows Active-X), which Captivate needs to run. I don’t think you need to install the last file (“win_sa”, I’m thinking the “sa” stands for stand-alone).

    T
    travelinrad
    Inspiring
    March 11, 2010

    I'm guessin CPguru (I think it's Michael) hasn't had a chance to see this yet, so I'll step in...  Here is a blog from his site that might help!

    http://www.cpguru.com/2009/11/21/warning-flash-player-10-1-and-adobe-captivate-4/

    randy

    ps...It appears you have to uninstall the 10.1, not simply re-install the older one.  That may be your problem.

    M
    MikeybykerAuthor
    Participating Frequently
    March 12, 2010

    Hi,

    Thanks for that.

    It actually did not work uninstalling 'normally' - I had to use the /clean switch - even then it took 3 reboots before captivate would open! Very odd.

    Still, got there in the end...

    Thanks again.

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