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T
tonirexx
Known Participant
November 8, 2012
Question

Captivate 5.5 not working with Flash 11.4?

  • November 8, 2012
  • 2 replies
  • 1631 views

I had Flash 11.4 and published a module with click boxes that jump to URLs.  The click boxes don't appear in either preview or published mode.   No hand cursor, no click box, no URL, nothing.  I've double checked the settings on the click boxes three times... they are correct, and the box is the top most thing on the slide.

Based on advice I found on this forum on other flash problems, I tried uninstalling Flash 11.4 and going back to 10.3.  Now every time I try to launch the module I immediately go to the Flash 11.4 download page, and get the message "this content requires Flash to play - download now".  So apparently you can't install an earlier version of Flash and use it with Captivate.

Which isn't a solution anyway, because my I don't want my viewers to have to do that to take this training.  So what do I do?  How do I make these urls available?

I won't waste my time calling Adobe support... I've made that mistake in the past.  I'm really hoping someone here can help me.  Upgrading to Captivate 6 isn't an option...it's not in the budget.   They need to make 5.5 work with Flash - it's not that old.  It's SO frustrating that every time there is a Flash upgrade I have problems with this stupid software.  If they are going to publish to Flash, they need to keep the software current.  They own both products for goodness sake - why don't they work together?   Please help!

Thanks for your help.

Toni Rexrode

This topic has been closed for replies.

2 replies

A
Adobe Employee
Ashish-Adobe
Adobe Employee
November 15, 2012

I tried with IE8, FP 11.4.402.287 and it is working fine for me. I tried on Chrome 23 with FP 11.5.31.2 and I see that the URL is not opened when I click on the click-box. However, if I load the content from a web server, then it works fine. Have you tried that? This indicates that something has changed in the security policy.

Anyway, I guess you will distribute your contents through a URL only, so if it works when you put the contents on the web server, then you should be OK.

Ashish

T
tonirexxAuthor
Known Participant
November 15, 2012

Thank you all.

Toni

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
November 9, 2012

I doubt that Flash 11.4 is the cause of these issues.  Having Flash 11.4 installed on your box doesn't mean your end users will need it..  Captivate 5.5 and 6 will only publish as high as Flash 10.2.  So all your end users would need is that version or above.

I assume when you say you have check the settings on your click boxes, you made sure you have them configured to show the hand cursor?  If this is not turned on then the normal mouse pointer is all that will be visible.  But I'm betting you've checked that already.

What you may not realise is that sometimes Captivate will APPEAR to show your click boxes are on the top layer of the timeline when you look at it in Edit mode, but in fact they may be buried down under other objects in the layers and NOT be clickable at runtime.  This has caught me out a few times.

To ensure that your clickboxes ARE on the top layers, select each click box in the timeline and then click the icon on the main toolbar to Bring Selected Objects to the Front.  Then publish and test again.

T
tonirexxAuthor
Known Participant
November 9, 2012

Thank you, but I tried that. It did not work. Here are the settings I have…

On Success: Open URL or file

URL: https://xxxxx

Attempts: Infinite

Show hand cursor over hit area: check

Double click: check

Display for: rest of slide

Appear after: 0 seconds

The boxes are at the top of the screen, top of the timeline, and “brought to front”.

I’ve made 25 modules, and this is the first time I’ve ever had them not display or work properly.

Thanks.

Toni

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
November 9, 2012

If you are testing this project when publishing locally on your hard drive or LAN, have you made sure the publish folder location is set up as a Trusted Location in your Flash Global Security settings?

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