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Question

Captivate 5 - acrobat.com login error when posting quiz results to acrobat.com

Forum|Forum|15 years ago
August 18, 2010
3 replies
2974 views

Using Captivate 5, I've published a lame, test quiz at http://juliesalter.com/mn_quiz.htm to test the new acrobat.com quiz results analyzer option.

At the quiz results screen, I click on the post results button and enter my valid Adobe ID and password and click on the Sign-in button. (I don't see a "Send" button like I've seen in the tutorials). Then, I get this message: "acrobat.com login error."

Prior to publishing this Captivate 5 file, I went into Quiz menu > Quiz Preferences > Reporting. I checked Enable reporting for this project. Then I chose Acrobat.com and clicked on Configure. In the Configure dialog box, I entered a valid Adobe ID, password, company name, dept, and course name. When I clicked Save, it connected to my account and set up a Results folder.

When I published, I chose to publish as a .swf and checked export to HTML

When I uploaded the files to my server, I uploaded the .htm, the .swf, and the .js file and put them all on the same folder level.

I can see the quiz. I can log into Acrobat.com with the Adobe ID and password that I used to both configure and post results. I can even sign-in to Acrobat.com in the Adobe Quiz Results Analyzer software using the same Adobe ID and password (it says there are no quiz results to view). I just can't post my quiz results.

What am I doing wrong?!

Quizzing and LMS

This topic has been closed for replies.

A

Anonymous

I have the same problem, using Firefox 3.6.13, Safari 5.0.3, and Chrome 8.0.5 - all 3 displayed an Acrobat.com Login Error.
I use Mac OSX and published using Flash Player 10 (up to date on 1/27/11). My Adobe ID is valid and I am able to login to the Quiz Results Analyzer.
However, my organization is affiliated with higher education and 70% of us are Mac users, so switching to Internet Explorer is not an option for our quiz takers.

A

Anonymous

I added the exact URL of my test-training to the adobe Flash Player Settings Manager, using the settings panel found here:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

Then I closed out of Firefox, re-opened the browser and took the test-training again. This time I was able to successfully post the results on Acrobat.com.

However, when I logged into the Quiz Results Analyzer, and clicked on "report" it said that I passed the quiz but skipped all 5 questions on all 3 of my attempts. These were not the actual results of my attempts on Firefox (2 passes, 1 fail, all questions answered). I tested the published training a 4th time using IE on a PC and got the same bizarre report (passed, all questions skipped) . Perhaps I haven't configured the Captivate Quiz Results Analyzer correctly?

By the way, the Flash Global Security Settings Fix does not work on Safari or Chrome, even though the exact URL of the test-training was remembererd in the "always trust" area when I visited the Settings Manager (at the same URL listed above) in either browser.

Does anyone else have any other ideas for how to fix this for people who cannot use IE? (i.e. Mac users)?

Is there information on the what configurations I need to do to get the real results of a quiz sent properly to the Quiz Results Analyzer?

H

Henry_Chappell

Known Participant

I previously reported no problems with Acrobat.com for posting results (Aug. 30), however, that all changed last week. Around 1 am on 1/19, Acrobat.com became completely unreliable. I have gone to the option of posting to a local server. The scripts that are provided with Captivate seemed to work ok with no changes, although I needed help from the server administrator to handle multiple problems with folder and file permissions.

A

Anonymous

I am having intermittent problems with posting to acrobat.com with the acrobat.com login error. Only some users have the problem. Please help. I am using IE 8 and publishing with Flash Player 10. This is a huge problem and I have no idea where to go with it. Any other solutions?

J

Julie-Software TrainerAuthor

Participant

I answered my own question. I was taking my lame, test quiz in Firefox version 3.6.3. I decided to try it in Internet Explorer version 8.0.6001 ... it worked like a charm. When I clicked on the post results button, I was able to sign-in and send my quiz results. Saw the results in the Adobe Captivate Quiz Results Analyzer. I am loving this new feature of Captivate 5! Too bad it doesn't work if users take the quiz in Firefox. I'll have to test the quiz in different browsers.

J

Julie-Software TrainerAuthor

Participant

I'm adding additional answers to my own question in case anyone has the same issue and looks at this ...

___________________________________________________________

Similar error and supposed answer

I saw another question in this forum that was similar to mine. That person hadn't published their file to a server yet and was getting the same issue. When that person made sure the .swf file was from a trusted location, that person said it worked (I haven't tested this on my own, though) - they were given this web page to check out:

http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager04.html

____________________________________________________________

Known issue in Captivate 5 regarding my problem

Also, I found this web page, http://kb2.adobe.com/cps/851/cpsid_85182.html, in Captivate's online help. It discusses some known issues with posting Captivate 5 quiz results in Safari and Firefox. It says publishing to Flash Player 10 is the answer. FYI ... I HAD published to Flash Player 10 and it still didn't work in Firefox 3.6.3. Here is what that web page says:

Reporting to Acrobat.com

Users, who answer Adobe Captivate quizzes using Firefox or Safari, cannot post results to Acrobat.com if you have published the project to Flash Player 9.

Operating systems on which these issues may occur: (Firefox and Safari on) Windows Vista, Windows 7, and Mac OS
Solution

Publish the project to Flash Player 10 or instruct the users to answer the quizzes using Internet Explorer.

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