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geotrice
Inspiring
September 29, 2010
Question

Captivate 5 Certificate Widget Breaks Project in IE

  • September 29, 2010
  • 2 replies
  • 1418 views

We have a Captivate 5 (CP5) project with a few slides and at the end we've added the CP5 Certificate widget. When we publish out the course, and upload it into an LMS and play back the course, it works fine in all browsers except Internet Explorer (IE). The SCO has major playback issues when viewed in IE6, IE7, and IE8.

We've tried removing the CP5 Certificate Widget and replacing it with the CP5 Certificate widget (ActionScript 3.0 version) and the same problem keeps occuring in IE.

Here's what happens when the Certificate Widget is in the project. The course plays but there is a constant flickering that occurs for the entire duration of the project. Our project displays momentarily, but is then interrupted by a clicking noise and a blank screen. Sometimes the blank screen is a white block. Other times its a gray block with the top two corners rounded. Sometimes it doesn't even revert to our screen.

ANY and ALL insight into what could be causing this is helpful! We've submitted multiple bug reports to Adobe but have yet to hear a response. We don't know if its a CP5 issue, a IE Flash-Player issue, a Widget Issue or something else.

Here's a video of what is happening:

Here's a ScreenShot: The gray box with rounded corners is not in our project.

    This topic has been closed for replies.

    2 replies

    Participant
    December 6, 2010

    I'm having the same problem. Have you

    been able to resolve?

    December 7, 2010

    Hi Mark,

    Can you please share your project with us ? If Yes, Please upload the project to acrobat.com and email me the download link. My email id is ashwin at adobe dot com.

    -Ashwin Bharghav B

    Adobe Captivate Team

    Participant
    December 7, 2010

    Hey Ashwin, I appreciate you taking a look at this. I'm not sure how to upload. I tried to upload all the files that Captivate creates when you publish a project. I also uploaded the captivate file.

    Here is the link to acrobat

    https://acrobat.com/app.html#o

    geotrice
    geotriceAuthor
    Inspiring
    September 29, 2010

    Here's a better example of the project and how it's breaking.

    As you can see, I just have three slides, with a button to continue to the next slide, but functionality breaks over the whole project because the Certificate Widget is in the project. Also, notice that I don't have the rounded corners on my project.

    Seriously, does anyone have any idea what could be causing this issue?