Skip to main content
C
CBca
Inspiring
September 13, 2011
Answered

Captivate 5 file doesn't publish properly

  • September 13, 2011
  • 1 reply
  • 574 views

Hi.

I have an Adobe Captivate 5 file, call it "Module 1," that only generates 2 files instead of the usual 3 files when I publish to Flash.

In the destination folder, the HTML file is not there, a SWF file is not created (in its place is a file labelled "File" and has 0 KB).  The Javascript file is successfully there.

While the publishing process is going on, all the messages indicate that it is publishing properly.  It previews fine.

I published a different Captivate 5 file with the same settings to see if that would work and it published just fine.  No problems.

I am not sure how to fix the file that won't publish properly.  I am selecting publish to Flash, Flash 10, Export to HTML.

I tried publishing to Flash 9.  Still didn't work.  I tried publishing to email.  The only file that attached to the email was a Javascript file.  Again, there should have been 3 files.  Didn't work.

Need advice please!

CB

    This topic has been closed for replies.
    Correct answer Lilybiri

    Hello and welcome to the forum,

    It is rather difficult to know what is wrong, perhaps the file is corrupt (could be a slide or an object)? Although that is occurring not that often on CP5 as it was with previous versions. Is your version up to date: 5.0.2.630?

    Some actions you could take, but not sure it will help:

    • clear the cache
    • delete the preferences folder, it is labeled Captivate 5 and can be found in your profile:
      ....\users\<your username>\AppData\local\
    • create a blank project with the same resolution, copy slide per slide (not all at once) and try to publish when part have been copied

    Lilybiri

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    September 13, 2011

    Hello and welcome to the forum,

    It is rather difficult to know what is wrong, perhaps the file is corrupt (could be a slide or an object)? Although that is occurring not that often on CP5 as it was with previous versions. Is your version up to date: 5.0.2.630?

    Some actions you could take, but not sure it will help:

    • clear the cache
    • delete the preferences folder, it is labeled Captivate 5 and can be found in your profile:
      ....\users\<your username>\AppData\local\
    • create a blank project with the same resolution, copy slide per slide (not all at once) and try to publish when part have been copied

    Lilybiri

    C
    CBcaAuthor
    Inspiring
    September 14, 2011

    Thanks.

    I downloaded the patch for Captivate 5.  That didn't solve the problem.

    I copied and pasted the slides (one by one) into a new project, and now it publishes okay!

    Thanks!

    CB.

    Lilybiri
    Lilybiri
    Legend
    September 14, 2011

    Great, so something was corrupt somewhere, less frequent on CP5 but it happens,

    Lilybiri

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices