Skip to main content
D
Davidovich1
Participating Frequently
January 4, 2011
Answered

Captivate 5 freezes when opening edit video timing

  • January 4, 2011
  • 1 reply
  • 1800 views

When I insert a video slide and go to Properties > Video > Edit Video Timing,  Captivate freezes and I need to restart the program. I first played around with feature about three weeks ago and did not experience a problem. Is there something in a recent update that is now causing this issue?

Thanks for your help.

This topic has been closed for replies.
Correct answer

Hi there,

Not sure why it is happening to you all of a sudden. Can you restart captivate with fresh set of preferences.

1. Close Captivate.

2. Delete "Captivate 5" folder from "C:\Users\userName\AppData\Local\Adobe\" location

3. Restart captivate and try the workflow you mentioned.

Let me know.

Thanks

Ashwin Bharghav B

Adobe Captivate Team

1 reply

A
Anonymous
Correct answer
January 5, 2011

Hi there,

Not sure why it is happening to you all of a sudden. Can you restart captivate with fresh set of preferences.

1. Close Captivate.

2. Delete "Captivate 5" folder from "C:\Users\userName\AppData\Local\Adobe\" location

3. Restart captivate and try the workflow you mentioned.

Let me know.

Thanks

Ashwin Bharghav B

Adobe Captivate Team

D
Davidovich1Author
Participating Frequently
January 5, 2011

Thanks Ashwin. Deleting the old preferences fixed the problem.

Eddie

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices