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Participant
August 22, 2012
Question

Captivate 5/Saba Double Escape Sequence

  • August 22, 2012
  • 1 reply
  • 777 views

I am trying to import a Captivate 5 module created from an imported PowerPoint from a SME to Saba's LMS system. My publish settings are:

  • SCORM 1.2,
  • Complete/Incomplete,
  • Percent, 
  • Quiz Results Only,
  • Report Score
  • Customization Settiings: 
    • Never Send checked,
    • Escape Version unchecked

Every time I post it to Saba, the import process shows no errors.

When I go to open it with the Preview option, I receive the following:

Server Error in Application "DEFAULT WEB SITE"

HTTP Error 404.11 - Not Found;

"The request filtering module is configured to deny a request that contains a double escape sequence." 

The course looks fine when I open the module after it is published locally, so the error occurs somewhere in Saba reading the imported package. Are there any ideas as to how can I fix this? As of now, I cannot publish anything I make in Captivate to our LMS making the software somewhat obsolete for me.

This topic has been closed for replies.

1 reply

Erik Lord
Inspiring
August 24, 2012

Never seen that one before.

Saba support of no help? Since it's their system's error message, you'd think they'd be able to tell you what that means...

'double escape' implies to me an issue with text formatting.

In your Captivate lesson, check the lesson and course names and identifiers.

Be sure there are no 'odd' characters in there, like apostrophes or ampersands. Try making all of those items just a simple word (i.e. test1 ) and republish and see if that helps.

FORCE a new republish, to a new .zip file...don't reuse anything from the previous file...