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M
mroberts81
Participant
September 2, 2010
Question

Captivate 5 Software Simulation Captures Blank Screens

  • September 2, 2010
  • 1 reply
  • 1970 views

Hi all,

Our organization recently upgraded from captivate 4 to captivate 5 so that we can create web based training for our hospital's electronic medical record system. However, every time I and a colleague try to capture the screens for the software simulation, captivate 5 annotates the callouts for a blank slide. We have tried to uninstall/reinstall captivate 5 several times yet I'm not sure how to make the background graphic appear. In captivate 4 we are able to record an application window fine. Is there a setting or something that I need to set in order to make the images appear for a software demo? Any help on this would be appreciated!

What should be captured/displayed in captivate 5.

What comes across after recording in captivate 5. All the steps/clicks appear, but the background graphic does not.

This topic has been closed for replies.

1 reply

A
Anonymous
September 2, 2010

Hi There,

Since you mentioned that you upgraded from Adobe Captivate 4, I assume you are facing issues on windows.

1. Do you see the screenshots piled up under 'Backgrounds' section in library?

2. Go to the properties inspector of the slide. In the portion highlighted below, what do you see in your case?

3. Did you try recording on some other application such as MS Word or notepad?

4. Are you getting this issue on any different machine (on same application)?

-Manish

blogs.adobe.com/Captivate

E
EnnioFR
Participant
September 8, 2010

I'm having the same problem

The FMR's appear as white screens, I have tried recording on MS Internet Explorer, MS Word & Acrobat Reader with same results, only when clicking

Answering to M_Anand

1. The screenshots that appear are only the ones where the screen was still

2. The background portion is blank

3. MSIE, Word, Acrobat Reader

4. I'm trying Captivate 5 on a laptop with Windows XP with SP3, I do have another computer with Captivate 4 running on Windows Vista, this one is working fine, I can run the published projects on the laptop with XP, but if I try to open the .cp file Captivate 5 crashes.

Regards

A
Anonymous
September 8, 2010

Hi EnnioFR,

Please try these steps:

1. Launch Captivate and press on 'Software Simulation' on the welcome screen.

2. Recording dialog comes up -> press 'Settings' button -> Preferences dialog comes up.

3. Goto Recording -> FMR.

4. Here in the working folder, set something such as : C:\TempFolder. Press the OK button.

Now go ahead with your recording workflow. Let us know whether this resolves your issue.

Sorry, but I did not get this part:

"I'm trying Captivate 5 on a laptop with Windows XP with SP3, I do have  another computer with Captivate 4 running on Windows Vista, this one is  working fine, I can run the published projects on the laptop with XP,  but if I try to open the .cp file Captivate 5 crashes." Does this mean that Cp5 crashes when you attempt to open a Cp4 file in it?

-Manish

blogs.adobe.com/captivate

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