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Anonymous
November 23, 2012
Question

Captivate 5 won't open after clicking icon, but shows up in the task manager as a "Process". Help??

  • November 23, 2012
  • 1 reply
  • 404 views

Can you please give me step by step help? I think I may have to uninstall and reinstall, but I want that to be a last effort.

-Jake

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1 reply

Anjaneai_Srivastava
Adobe Employee
Anjaneai_Srivastava
Adobe Employee
November 24, 2012

Hi Jake,

Please verify the following --

1) If you reboot your machine and the problem still exists?

2) If yes, then you might try verifying in case you have dual monitor and the application might be opened on second montior (which could be disconnected may be)

3) Is the problem persists, try recreating your preferences --

on Xp: C:Documents and Settings\Local SettingsApplication DataAdobeCaptivate 5

- on Vista/Win7:C:Users\AppDataLocalAdobeCaptivate 5

and then relaunch. Let me know if it still doesn't work.

Regards,

Anjaneai

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