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gmweiss5
Participating Frequently
June 15, 2015
Answered

Captivate 6 -

  • June 15, 2015
  • 2 replies
  • 424 views

I opened captivate 6 remotely on a 32" monitor and when I re-opened it again on a 15" monitor, the screen is expanded and I can't see any of the windows.  They are clear off the screen.  Help.

    This topic has been closed for replies.
    Correct answer Lilybiri

    Can you clear the Preferences, I'm not sure if the files to do this are already there in Captivate 6 (have no longer that version), but look if you have a subfolder 'utils' under the installation folder?

    If not, tell me please which OS you are using?

    2 replies

    Captiv8r
    Captiv8r
    Legend
    June 15, 2015

    If you are on Windows, does pressing Alt+Spacebar, then R help?

    Cheers... Rick

    G
    gmweiss5Author
    Participating Frequently
    June 15, 2015

    No. The problem isn't when I record. It is the entire application window that is expanded. Everything is clear off the screen from view.

    Gail

    Captiv8r
    Captiv8r
    Legend
    June 15, 2015

    Ummm, the keystroke I mentioned is a rather generic keystroke for a Windows machine that *SHOULD* be affecting the window. What it should do is to "restore" the window to a possibly smaller size.

    Are you saying you tried it but it's somehow triggering the Recording?

    Cheers...Rick

    Lilybiri
    LilybiriCorrect answer
    Legend
    June 15, 2015

    Can you clear the Preferences, I'm not sure if the files to do this are already there in Captivate 6 (have no longer that version), but look if you have a subfolder 'utils' under the installation folder?

    If not, tell me please which OS you are using?

    G
    gmweiss5Author
    Participating Frequently
    June 15, 2015

    I tried clearing the cache under preferences and tried resetting the window. I am still using Windows 7. Any further help would be appreciated.

    Gail

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