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Participant
September 28, 2012
Question

Captivate 6 crashes at startup

  • September 28, 2012
  • 1 reply
  • 960 views

I have installed Captivate 6 (Demo) on my Mac (Retina MBP with MacOS X 10.8.2). Whenever I try to create a new project at startup, the app crashes with the following message (in german, sorry)

"Schwerwiegender Fehler. Die Anwendung wird beendet. Adobe Captivate hat versucht, Ihre gesamte Arbeit in den entsprechenden Projektordnern als Dateien mit der Erweiterung „.cpbackup“ zu speichern."

The Console log gives me this:

28.09.12 12:51:56.109 Adobe Captivate[18251]: Trace message: Input String is

28.09.12 12:51:56.110 Adobe Captivate[18251]: Trace message: <file_str_root>

28.09.12 12:51:56.110 Adobe Captivate[18251]: Trace message:   <file_list_root/>

28.09.12 12:51:56.110 Adobe Captivate[18251]: Trace message: </file_str_root>

28.09.12 12:51:56.251 Adobe Captivate[18251]: Trace message: Load Bundle at /Library/Application Support/Adobe/CS6ServiceManager/StageManager/Release

28.09.12 12:51:56.263 Adobe Captivate[18251]: Trace message: **********Running app: /Library/Application Support/Adobe/CS6ServiceManager/StageManager/Release

28.09.12 12:52:14.719 UserNotificationCenter[18262]: *** WARNING: Method userSpaceScaleFactor in class NSWindow is deprecated on 10.7 and later. It should not be used in new applications. Use convertRectToBacking: instead.

28.09.12 12:52:15.645 WindowServer[112]: CGXDisableUpdate: UI updates were forcibly disabled by application "Adobe Captivate" for over 1.00 seconds. Server has re-enabled them.

28.09.12 12:52:16.153 Adobe Captivate[18251]: objc[18251]: Object 0x111834720 of class __NSCFNumber autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

28.09.12 12:52:16.154 Adobe Captivate[18251]: objc[18251]: Object 0x111c2d650 of class __NSDictionaryI autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

28.09.12 12:52:16.154 Adobe Captivate[18251]: objc[18251]: Object 0x10f609ac0 of class __NSArrayI autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

28.09.12 12:52:16.154 Adobe Captivate[18251]: objc[18251]: Object 0x10f609ac0 of class __NSArrayI autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

28.09.12 12:52:29.647 WindowServer[112]: disable_update_likely_unbalanced: UI updates still disabled by application "Adobe Captivate" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

Any ideas?

thx

David

This topic has been closed for replies.

1 reply

VikramGaur
Adobe Employee
Adobe Employee
September 28, 2012

Hello,

Welcome to Adobe Forums.

Adobe Captivate 6 is not certified for MAC 10.8, we are still testing Adobe Captivate 6 on MAC 10.8 (OSX Mountain Lion)

Thanks,

Vikram

Participant
October 1, 2012

Thanks for the info.

So can I reinstall it when it will be ready and still have Demo time?

VikramGaur
Adobe Employee
Adobe Employee
October 1, 2012

Hello,

Yes you can uninstall it for the timing, might be a possibility that you won't get 30 Trail if you install Adobe Captivate 6 on this same MAC.

Once Adobe Captivate 6 is certified on MAC 10.8 you will get to know on Adobe.com (www.adobe.com/products/captivate)

Thanks,

Vikram