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j-wa
j-wa
Inspiring
August 3, 2012
Question

Captivate 6 crashing when not in admin mode

  • August 3, 2012
  • 2 replies
  • 4647 views

Hello,

I just upgraded to Captivate 6. When I try to use certain features (notably insert smart form and insert text caption), Captivate crashes, frequently (but not always) putting out a fatal error message. This doesn't happen when Captive is run in admin mode. However, due to company restrictions, I am not able to run Captivate in admin mode on a regular basis. Is there any way to set up Captivate 6 to be usable for regular users?

Best regards

Jan

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    August 7, 2015

    So I realize I'm late to the party on this one but I thought I'd share my experience with Adobe Captivate. This experience applies to Captivate 6, 7 and 8.

    First, I'm an IT desktop support employee at a large university and we've had a few users purchase a copy of Captivate. We, too, ran into this problem and after doing research and learning form threads like this that the issue is caused by insufficient permissions for the user we did a bit of testing and came up with this solution. This will likely pass muster at your workplace because it will allow you to user Captivate while still keeping users from having full blown local admin rights on their machine.

    What you need to do (or have your IT department do) is grant the Users group (or just you if they prefer) "Full Control" permissions on both Adobe Captivate folders. This allows you to have sufficient privlages to run Captivate successfully while keeping your standard access for the rest of your computer.

    To do so follow these steps:

    Navigate to C:\Program Files\Adobe

    Single-Right-Click on Captivate8x64 and choose Properties

    Click on the Security Tab, then click Edit

    Now click on the Users group and check the box "Full Control". Apply/OK out of the boxes to return to Windows Explorer.

    Now you want to navigate to C:\Program Files (x86)\Adobe

    And do the same for the "Adobe Captivate Quiz Results Analyzer 8" folder.

    And that's it. This should give you, the user, sufficient permissions to run Captivate error-free while also keeping your computer secure. Run this by your IT department and see if this is an acceptable solution.

    Good luck!

    Jason

      John_Meidl
      John_Meidl
      Inspiring
      August 10, 2015

      Hello Jason and Anjaneai,

      Thank you for this useful information.

      I'm still working in Captivate 7, but soon I will be upgrading to Captivate 8. This means in the future I will be updating cptx files -- some using Captivate 7 and some using Captivate 8. So that I can successfully run Captivate versions 7 and 8, does our IT Security department need to follow the above process for both the Captivate 7 program file and the Captivate 8 program file?

      One more question: Are full administrator rights also needed for Captivate 5? (I still have a few courses in that version.)

      Thank you!

      Jan P.

      Lilybiri
      Lilybiri
      Legend
      August 10, 2015

      Indeed, for both.

      Sent from my iPad

        Anjaneai_Srivastava
        Adobe Employee
        Anjaneai_Srivastava
        Adobe Employee
        August 3, 2012

        Hi Jan,

        It is advisable to use Captivate in Administrator mode, else certain features require that like Simulation!

        Can you check is the crash happening with just one project of yours or all of them?

        Can you also try to ask your IT to give a dummy standard user credential, and Lon in to that, Launch and check if it crashes on that as well? Could be the account set-up be a problem!

        Can you share the screenshot and error details that you get?

        Thanks!

        Anjaneai

        j-wa
        j-waAuthor
        Inspiring
        August 6, 2012

        Hello Anjaneai,

        when starting Captivate as a non-admin, a message comes up noting that certain features like screen capture might no work when not working in an admin account. Nevertheless, screen capturing works without problems.

        However, Captivate always(!) crashes when using one of the features listed below:

        • smart form
        • text caption
        • button
        • text input field

        This is the message that comes up when Captivate crashes (German version):

        This happens in all projects. When working in an admin account, Captivate doesn't crash. However, as noted earlier, due to company restrictions it is not possible to work in an admin account permanently.

        Best regards

        Jan

        Anjaneai_Srivastava
        Adobe Employee
        Anjaneai_Srivastava
        Adobe Employee
        August 6, 2012

        Hello Jan,

        I see, Could you ask your IT to set this application on Admin mode always for your User Accoutn, which means they need not provide you the admin rights completely but just to this application,

        you can set it by going to

        --installed location of Adobe Captivate.exe-- Right Click-- Properties, Under Compatibility mode, set it to open in admin mode always,

        -- Under Security Tab, get your user name added and make sure it recieves Full Control over this application.

        Your IT should be able to allow you complete rights for this application.

        Thanks!

        Anjaneai

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