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Inspiring
June 1, 2013
Question

Captivate 6 does not launch - flashes briefly then disappears

  • June 1, 2013
  • 3 replies
  • 933 views

I just installed the subscription version of Captiavte 6. When I try to launch the app, the screen briefly flashes for a second or two, and then disappears. The app itself does not launch.

I am on Windows 7, 64 bit. I have a prior version of Captiavte 5.5 (which for various reasons I have not uninstalled yet). Help!

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    3 replies

    Participant
    June 2, 2013

    I am having the identical problem...run as administrator, loads very briefly, then disappears. Maddening to subscribe to a product like this and not be able to use it!

    Inspiring
    June 1, 2013

    I tried the "deleting fonts" workaround, and that did not seem to work.

    RodWard
    Community Expert
    Community Expert
    June 1, 2013

    You can have any number of Captivate major versions installed on your PC and they don't usually interfere with one another.  (I happen to have versions 3, 4, 5.0, 5.5, 6.1 on my laptop.)

    Are you launching Cp6 using Run As Administrator?

    If you had previously installed a trial version of Cp6, did you delete the Preferences folder before upgrading or installing 6.1?  If not, then do so.

    Sometimes Captivate crashes due to corrupted fonts.  The usual debug process is to go to your Windows > Fonts folder and cut/paste all non-default fonts out to another folder so that you can check if this is in fact the issue.  If Captivate then launches successfully, you start re-installing fonts until you find the one/s responsible for the crash.

    Inspiring
    June 1, 2013

    Yes, I am running as admin. I did not install a previouls versino of CP6. I tried the fonts workaround, and that did not seem to work either.

    RodWard
    Community Expert
    Community Expert
    June 1, 2013

    Then try removing your Preferences folder and uninstall/reinstall.