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P
productOwner
Known Participant
October 3, 2012
Question

Captivate 6 MP4 does not play in Quicktime 7.7.2

  • October 3, 2012
  • 2 replies
  • 822 views

When I published to MP4 using the YouTube HD or SD setting in Captivate 5.5, Quicktime 7.7.2 plays the video just fine.

When I publish to MP4 using the YouTube HD or SD settings in Captivate 6, Quicktime 7.7.2 does not render the video correctly. It plays, but it looks so bad as to be unusable.

Does Captivate 6 use a different codec or something? Anything I can do to output an MP4 file from Captivate 6 that plays in Quicktime?

This topic has been closed for replies.

2 replies

A
Anonymous
February 18, 2013

Hi,

Did you ever find a solution to this? I'm having the same issue on every project I output to YouTube HD MP4, using Cp  6.0.1.240, even after clearing the Cp cache, and reinstalling the latest QuickTime player.

P
productOwnerAuthor
Known Participant
February 19, 2013

No, just the reply you see. Nothing useful.

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
October 3, 2012

Hello,

Welcome to Adobe Forums.

Did you try a sample project or a Blank Project to reproduce this issue ?

I tested a sample project and no issue at my end, if you have a specific project then you can share it with us on tcssup@adobe.com

Thanks,

Vikram

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