Participant

Question

Captivate 7.01 patch and Mavericks - update suppressed

Forum|Forum|12 years ago
January 27, 2014
2 replies
836 views

I'm trying to install the Captivate 7.01 patch and I am on Mac OS X 10.9 Mavericks. I followed the instructions http://blogs.adobe.com/captivate/2013/11/announce-adobe-captivate-7-0-1-update-with-support-for-os-x-mavericks-now-available.html and downloaded directly from here: http://www.adobe.com/support/captivate/downloads.html. I'm getting a message saying Update Failed – Please contact your administrator if you wish to apply updates on your machine. Updates have been suppressed by the administrator.

Any help will be greatly appreciated!

This topic has been closed for replies.

Adobe Employee

Hello Lisa,

Welcome to Adobe Forums!

Go to the location: <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

and change the value in Suppressed tag to be 0

<?xml version="1.0" encoding="UTF-8" ?>

<Preferences>

<Suppressed>0</Suppressed>

</Preferences>

If in case this does't works then you may need to reinstall Captivate on your computer.

Thanks and Regards

Himanshu Satija

Participant

Thank you, Himanshu! The instructions did not work, but reinstalling Captivate did!

Adobe Employee

That's really great that your issue is resolved now.

Thanks and Regards

Himanshu Satija

Legend

Hello and welcome,

You need administrator's right to install anything. Can you check?

Lilybiri

Participant

Thank you, Lilybiri. I am the administrator on my Mac, yes!

Legend

I'm very sorry, in that case, I don't know what happens. And I'm using a PC myself.