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ArthurTLee
ArthurTLee
Inspiring
September 12, 2013
Question

Captivate 7 course published to ScormCloud is only playing on some browsers

  • September 12, 2013
  • 1 reply
  • 1096 views

We recently purchased Captivate 7 to convert our old elearning content. It was simple enough to use, but I am now finding that the courses are not playing across all browsers. The courses are pretty basic slides (image, mp3, text) and every so often I have an mp4 video embedded on a slide. I published them to swf and html5. I then uploaded them to scormcloud to test, and I get the following results:

On a Mac (osX lion 10.7.1)

     Plays fine on Firefox

     Does not even start on Chrome

     Does not even start on Safari (gives an "error initializing communications with LMS)

iPhone/iPad:

     Cannot even get it to start. Just shows a blank black screen.

On my PC (Windows 8):

     Plays fine on Chrome

     Plays fine on Safari (although the videos load a little slower)

     I have yet to test it on Firefox or IE -- but only because they don't work after the upgrade to 8!

Windows 7:

     Plays fine on Chrome and IE (slight delay in videos)

     Plays on Firefox but with significant delay on video slides.

Any thoughts on what the issue may be and how to address it would be greatly appreciated.

Thanks,

Arthur

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 13, 2013

    You need to separate out WHICH output is not working where before any help can be given here.  Talking about SWF and HTML5 output as if they are the same is not helping.

    So instead of publishing to both. Publish to each separately and upload separately to SCORM Cloud, THEN confirm back to us which output is not working on which browsers.

    ArthurTLee
    ArthurTLeeAuthor
    Inspiring
    September 13, 2013

    Thanks for the reply, Rod. When published to just SWF, it plays fine. But the course does not play at all when published as html5. The html5 tracker shows there are no incompatibilities. Publishing as html5 seems pretty cut and dry, though, so I don't think I have any settings that would prevent it from working. But I cannot even get the preview HTML5 output in web browser to work.

    I combined SWF and HTML5 in my original post only because that is the way we need them to be published ultimately. Feel free to offer any suggestions here if you can think of anything right off the bat, but I will post a new question in the forum, specifically addressing the html5 issue.

    Thanks,

    Arthur

    T
    Tenguerechon
    Participant
    November 20, 2013

    Im having the same problem using Firefox in windows 7, when im going to launch the course a pop up window appears saying: "this browser does not support some of the content in the file you are trying to view, use one of the following browsers" and give's me a list, but i would like to fix this as well.

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